Danish-speaking Customer Sevice Agent for Mercedes in Crete

Next Job Abroad; Horsens; On-site; DKK 133,000 - 183,000; Full time

Benefits offered by this job

Relocation support

Free accommodation

Two extra salaries per year

Bonus scheme

Training by certified instructors

Health care benefits

Diversity & inclusion initiatives

Language courses

Job summary

Mercedes-Benz Customer Experts in Crete are seeking Danish-speaking professionals to be the primary contact for customer requests, representing one of the world's most esteemed car brands.

You will handle calls, emails and chats to deliver a seamless customer experience, provide expert car-related advice, and resolve issues in a professional, timely manner. Relocation support is provided along with accommodation and a competitive salary package.

Qualifications

• Danish language fluency is required.
• Very good English skills (written and spoken).
• A passion for cars is a plus.
• At least 6 months of work experience in customer support is preferred.
• Strong communication skills are essential.
• Problem-solving mindset and ownership are valued.
• Tech savviness and learning agility are important.
• Positive and adventurous attitude is desirable.

Responsibilities

• Be the primary point of contact for customer requests, representing Mercedes-Benz.
• Handle calls, emails and chats to provide a seamless customer experience.
• Provide product and service information with expert car-related advice.
• Resolve issues professionally and timely.
• Offer accurate roadside assistance.
• Strive to turn every customer into a happy customer.
• Collaborate with colleagues to exchange ideas and solutions.
• Enjoy working in Crete and contribute to a positive team environment.

Skills

Danish fluency

English proficiency

Customer support

Communication skills

Problem-solving

Tech savviness

Learning agility

Positive attitude

Ownership mindset

Adventurous attitude

Job description

If you are an avid auto enthusiast, join our client's Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands.

Our client is looking for Danish speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Be part of the change and join our client in beautiful Crete!

What you will do

• Be the primary point of contact for customer requests, representing one of the world's most esteemed car brands


• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience


• Respond to inquiries about products and services, offering expert advice on a range of car-related matters


• Resolve issues as they arise - addressing customers' concerns in a professional and timely manner


• Provide accurate and effective roadside assistance


• Turn every customer into a happy customer!


• Exchange ideas and solutions with your colleagues!


• Enjoy your time in Crete!

Requirements

Fluency in Danish

• Very good use of English - both in written and spoken language


• A profound passion for cars is a big plus


• Work experience as a customer support/customer care representative for at least 6 months will be preferred


• Highly developed communication skills


• A genuine problem-solving mentality and a deep sense of ownership


• Tech savviness and learning agility


• A positive and adventurous attitude


• A sponge that is willing to soak up all the knowledge and experience our client offers

Benefits

• Complete relocation support (flight ticket to Chania, Crete, pick-up & drop - both at no cost to you)


• Free accommodation or extra accommodation bonus, throughout the entire employment period


• Competitive monthly salary + 2 extra salaries per year


• A generous bonus scheme


• Fully remunerated training by certified instructors


• Health care benefits and numerous other discounts


• Consistent support for anything you may need along the way


• State-of-the-art premises - including an amazing activity room with a fully-equipped gym, table tennis table and TV


• Special events as well as community & social responsibility initiatives


• Free online Greek language courses


• Professional growth & development opportunities within a multicultural, safe and fun workplace


• Work for a Great Place to Work-Certified Company that fosters diversity

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.