CX Strategy & CRM Transformation Lead

VML group; København; On-site; DKK 70,000 - 90,000; Full time

Job summary

VML group in Copenhagen is seeking a Strategy Consulting Manager to lead high-impact Customer Experience (CX) and CRM initiatives for top-tier global clients. This role emphasizes developing consumer-centric strategies and managing senior client relationships. The ideal candidate will have over 5 years of experience in strategy consulting, strong expertise in CX and CRM, and advanced analytical skills. The position offers significant professional development opportunities in a dynamic, collaborative environment.

Qualifications

• 5+ years of progressive strategy or management consulting experience.
• Demonstrated ability to lead complex CX/CRM projects independently.
• Proven expertise in customer journey mapping and loyalty programs.

Responsibilities

• Lead strategic work sessions and decision-making processes.
• Drive development of business cases and actionable roadmaps.
• Cultivate deep relationships with client executives.

Skills

CRM strategy development

Customer Experience (CX) expertise

Advanced analytical skills

Executive-level communication

Project management

Education

Master's degree in Business, Economics, Marketing or related field

Tools

Salesforce

Adobe Experience Cloud

Excel

PowerPoint

Job description

VML group in Copenhagen is seeking a Strategy Consulting Manager to lead high-impact Customer Experience (CX) and CRM initiatives for top-tier global clients. This role emphasizes developing consumer-centric strategies and managing senior client relationships. The ideal candidate will have over 5 years of experience in strategy consulting, strong expertise in CX and CRM, and advanced analytical skills. The position offers significant professional development opportunities in a dynamic, collaborative environment.