CX & CRM Strategy Lead

VML MAP A/S; København; On-site; DKK 70,000 - 90,000; Full time

Job summary

VML MAP A/S in Copenhagen is seeking a seasoned consultant specializing in Customer Experience (CX) and Customer Relationship Management (CRM). The role involves leading strategic workstreams and providing expert advice to clients to enhance their CX capabilities. With over 5 years of experience, you will collaborate with a dynamic team to design actionable CRM strategies and foster strong relationships with key stakeholders.

The ideal candidate holds a master's degree and has in-depth knowledge of CRM platforms like Salesforce and Adobe Experience Cloud. This position offers opportunities for international travel and professional growth.

Qualifications

• 5+ years of experience in strategy or management consulting with a focus on CX and CRM.
• Proven ability to implement CX strategies and lead CRM projects.
• Exceptional communication skills to influence senior stakeholders.

Responsibilities

• Lead strategic sessions with client stakeholders for CX and CRM initiatives.
• Develop actionable roadmaps for CRM optimization.
• Manage client relationships and identify new business opportunities.

Skills

Strategic thinking

Customer journey mapping

CRM strategy development

Relationship management

Education

Master's degree in Business or related field

Tools

Salesforce

Adobe Experience Cloud

Excel

PowerPoint

Job description

VML MAP A/S in Copenhagen is seeking a seasoned consultant specializing in Customer Experience (CX) and Customer Relationship Management (CRM). The role involves leading strategic workstreams and providing expert advice to clients to enhance their CX capabilities. With over 5 years of experience, you will collaborate with a dynamic team to design actionable CRM strategies and foster strong relationships with key stakeholders.

The ideal candidate holds a master's degree and has in-depth knowledge of CRM platforms like Salesforce and Adobe Experience Cloud. This position offers opportunities for international travel and professional growth.