CX Intelligence Leader: Turn Insights into Impact

GN Group; Ballerup; On-site; DKK 523,000 - 822,000; Full time

Job summary

GN Group is seeking a CX & Intelligence Manager to build a unified Intelligence-to-Action engine across our digital journeys. You will combine Voice of Customer, journey analytics, and market intelligence to surface friction, prioritize improvements, and enable measurable outcomes.

In this role you will manage intelligence programs, translate findings into clear initiatives, and ensure adoption across teams within the Digital Customer Experience function. The HQ is based in Ballerup, Denmark.

Qualifications

• Higher education in business, marketing, data and analytics, human factors/UX, economics, engineering, or a related field.
• Experience across web, eCommerce, support, and post-purchase journeys, including CX measurement and journey mapping.
• Ability to turn insights into prioritized roadmaps and measurable outcomes.
• Proficiency with digital analytics and insight tools (GA4, GTM, Google Search Console, Adobe Analytics, Power BI, Excel).
• Familiarity with CRM/CSM platforms and experimentation tools is a plus.

Responsibilities

• Build and operate a VoC program across key touchpoints (NPS/CSAT/CES and qualitative feedback).
• Define CX KPIs and governance; operate self-serve dashboards in Power BI and lead monthly insights reviews.
• Map priority journeys; quantify pain points; maintain a prioritized improvement backlog with clear outcomes.
• Ensure an experimentation cadence with partners (A/B tests, usability, content) and track uplift.
• Integrate market/competitive intelligence with CX insights to inform decisions.
• Create playbooks, templates, and an insights community to promote adoption.
• Ensure GDPR-compliant data collection and consent practices.

Skills

CX analytics

Power BI

Excel

GA4

Adobe Analytics

Microsoft Clarity

GTM

Qualtrics

SEO

Data visualization

Tools

Qualtrics

Medallia

Salesforce

Azure DevOps

Job description

GN Group is seeking a CX & Intelligence Manager to build a unified Intelligence-to-Action engine across our digital journeys. You will combine Voice of Customer, journey analytics, and market intelligence to surface friction, prioritize improvements, and enable measurable outcomes.

In this role you will manage intelligence programs, translate findings into clear initiatives, and ensure adoption across teams within the Digital Customer Experience function. The HQ is based in Ballerup, Denmark.