Customer Support Agent - Danish and English Speaking (Day/Late shift)

LionHires Recruitment; København; On-site; DKK 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonuses up to 50%

12.5% vacation allowance

Brand-new office in Copenhagen

Team-building events

Career pathways to Mid/Senior roles

Job summary

LionHires Recruitment is seeking a Danish-speaking Customer Support Specialist (Day/Late Shift) for a dynamic client in Copenhagen. You will handle inquiries via phone, live chat, and email, delivering precise, empathetic assistance to resolve issues efficiently.

The role operates on fixed day and late shift rotations with a focus on upselling, together with a modern Copenhagen office, team events, and clear career progression to Mid-level and Senior positions.

Qualifications

• Fluent in Danish and English (written and spoken).
• Customer-first mindset with service excellence.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer inquiries via phone, live chat, and email in Danish.
• Provide accurate, empathetic, and professional support to resolve issues.
• Assess client needs and suggest appropriate services or upgrades.
• Maintain high quality standards to ensure customer satisfaction during day/late shifts.
• Collaborate with peers to streamline workflows and improve service operations.

Skills

Fluent in Danish

Fluent in English

Job description

LionHires Recruitment is currently seeking a driven and meticulous Danish-Speaking Customer Support Specialist (Day/Late Shift) on behalf of one of our dynamic clients.

We are looking for an individual who is passionate about delivering exceptional client care during different shifts to join an energetic team in Copenhagen and elevate their service standards.

Shifts based on these rotations

Day shift: 08:00 - 16:30

Mid Shift: 12:00 - 20:30

Evening shift: 14:30 - 23:00

What You Will Do

• Handle incoming customer inquiries via phone, live chat, and email primarily in Danish.
• Deliver precise, empathetic, and professional assistance to resolve issues efficiently.
• Assess client requirements and recommend appropriate services or product upgrades.
• Uphold high standards of quality to ensure overall customer satisfaction during night hours.
• Collaborate with peers to streamline internal workflows and improve service operations.

What You Bring

• Full professional fluency in both Danish and English (written and spoken).
• A customer-first mindset with a strong interest in service excellence and upselling solutions.
• Excellent communication, sharp problem-solving skills, and strong attention to detail.
• A self-motivated, proactive attitude suited to fixed overnight shift rotations.
• Prior customer service or helpdesk experience is a plus, but not strictly required.

What's in It for You

• Performance Incentives: Monthly performance bonuses offering up to an additional 50%.
• Paid Time Off: 12.5% vacation allowance compliant with the Danish Holiday Act.
• Work Environment: A brand-new, modern office workspace in the heart of Copenhagen.
• Social Culture: Regular team-building activities, events, and a supportive team environment.
• Growth Pathways: Defined internal career trajectories into Mid-level and Senior roles.