Danish-speaking Customer Support Agent for iGaming company in Malta

Next Job Abroad; Aalborg; Hybrid; DKK 300,000 - 360,000; Full time

Benefits offered by this job

Wellness allowance

Free lunch

Remote work 3 days a week

Extended health insurance

Monthly bonus

Career opportunities

Job summary

Next Job Abroad is seeking a customer service orientated professional to join a Danish support team on Malta-based projects. You will handle Danish and English inquiries via chat and email, translate campaign content into Danish, and take ownership of individual customer accounts.

Ideal candidates are strong problem solvers with a flair for customer contact and a willingness to work in an English-speaking environment.

Qualifications

• Native Danish speaker with good English skills.
• Experience in customer contact is a plus.
• Willingness to solve problems and handle challenges.

Responsibilities

• Assist Danish and English-speaking customers via chat and email.
• Translate campaign texts into Danish.
• Manage customers' accounts and support their needs.

Skills

Danish language skills

English language skills

Customer service mindset

Problem solving

Job description

Would you like to see something other than gray streets and have extraordinary experiences during your gap year? Do you love traveling and want to work in Customer Service? Then you might be the one we are looking for for an exciting job on the sunny island of Malta! Imagine that after every workday, you can step out into the blazing sun, take a trip to the beach, and indulge in all kinds of local specialties! In Malta, you never run out of experiences, and you can rent a bike or car in your free time to explore what the island has to offer.

Your tasks

You will be part of a Danish support team, where you will be responsible for solving customer-related cases via chat and email. This means, among other things, that you will help Danish customers with their questions, but also English-speaking customers during busy times.

In addition, you will translate campaign texts and questionnaires into Danish, making them easy to understand and accessible to customers. You will also have the primary responsibility for managing customers' individual accounts.

Requirements

We are looking for someone who:

• Is a bit of a problem solver
• Is a native Danish speaker with good English skills
• Has a flair for customer contact
• Thinks solution-oriented and is not afraid of challenges

It is a great advantage if you have previously worked in customer service or had direct customer contact.

Benefits

You get:

• Experience with customer service in both Danish and English
• An annual wellness allowance (fitness, massage, yoga)
• Free lunch every day
• The possibility to work from home 3 days a week
• Extended health insurance
• Free beer with colleagues every Friday
• The possibility of a monthly bonus
• New career opportunities and building your CV
• You will also work and live in an English-speaking environment