Danish/English Customer Support Pro – Growth & Bonuses

LionHires Recruitment; København; On-site; DKK 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonuses up to 50%

12.5% vacation allowance

Brand-new office in Copenhagen

Team-building events

Career pathways to Mid/Senior roles

Job summary

LionHires Recruitment is seeking a Danish-speaking Customer Support Specialist (Day/Late Shift) for a dynamic client in Copenhagen. You will handle inquiries via phone, live chat, and email, delivering precise, empathetic assistance to resolve issues efficiently.

The role operates on fixed day and late shift rotations with a focus on upselling, together with a modern Copenhagen office, team events, and clear career progression to Mid-level and Senior positions.

Qualifications

• Fluent in Danish and English (written and spoken).
• Customer-first mindset with service excellence.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer inquiries via phone, live chat, and email in Danish.
• Provide accurate, empathetic, and professional support to resolve issues.
• Assess client needs and suggest appropriate services or upgrades.
• Maintain high quality standards to ensure customer satisfaction during day/late shifts.
• Collaborate with peers to streamline workflows and improve service operations.

Skills

Fluent in Danish

Fluent in English

Job description

LionHires Recruitment is seeking a Danish-speaking Customer Support Specialist (Day/Late Shift) for a dynamic client in Copenhagen. You will handle inquiries via phone, live chat, and email, delivering precise, empathetic assistance to resolve issues efficiently.

The role operates on fixed day and late shift rotations with a focus on upselling, together with a modern Copenhagen office, team events, and clear career progression to Mid-level and Senior positions.