Customer Success Specialist — Technical Health & Adoption

Cisco Systems, Inc; København; On-site; DKK 550,000 - 750,000; Full time

Job summary

Cisco Systems, Inc. in Copenhagen region seeks a Customer Experience specialist to advise on the technical health of Splunk environments and enablement planning for long-term value realization.

You will monitor health, coordinate with cross-functional teams, and participate in sales QBRs to review performance and feature adoption. Fluency in Danish and English is preferred, with travel as needed.

Qualifications

• 3+ years in technical support or enterprise customer-facing roles.
• Working knowledge of the Splunk Core Platform.
• Experience with escalations and project coordination.

Responsibilities

• Advise customers on the technical health of their Splunk Enterprise and Splunk Cloud.
• Deliver onboarding guidance, enablement planning, and customer workshops.
• Monitor environment health, review cases and outages, and perform health checks.
• Partner with internal teams to manage escalations and upgrades.
• Support sales QBRs with customers to review usage metrics and performance.

Skills

Technical support

Customer-facing

Splunk Core Platform

Account management

IT operations

Tools

Splunk

Job description

Cisco Systems, Inc. in Copenhagen region seeks a Customer Experience specialist to advise on the technical health of Splunk environments and enablement planning for long-term value realization.

You will monitor health, coordinate with cross-functional teams, and participate in sales QBRs to review performance and feature adoption. Fluency in Danish and English is preferred, with travel as needed.