Customer Success Manager - Shape Delivery in Growth Tech

Searcher; Denmark; On-site; DKK 700,000 - 900,000; Full time

Job summary

Claviate is seeking a Customer Success Manager to own the customer journey from onboarding to successful project delivery as the company scales. You will collaborate with management and technical specialists to ensure smooth delivery, align customer outcomes with business goals, and support scalable ways of working.

Based at Claviate's headquarters in Aarhus, this role focuses on delivering excellence, shaping customer success as the company expands internationally, and building lasting

Qualifications

• Experience in customer-facing roles within software/SaaS or technology-driven organisations.
• Proven ability to manage relationships through implementation and delivery processes.
• Strong project coordination and organisational skills.

Responsibilities

• Acting as the trusted advisor and primary customer contact throughout implementation and project delivery
• Coordinating cross-functional teams to deliver successful implementations
• Building and maintaining trusted, long-term partnerships
• Managing feedback, challenges and escalations to ensure successful outcomes
• Identifying opportunities for process improvements, product enhancements and additional value
• Supporting professionalisation of customer-facing processes and governance structures

Skills

Customer success

Project coordination

Stakeholder management

Business communication

Job description

Claviate is seeking a Customer Success Manager to own the customer journey from onboarding to successful project delivery as the company scales. You will collaborate with management and technical specialists to ensure smooth delivery, align customer outcomes with business goals, and support scalable ways of working.

Based at Claviate's headquarters in Aarhus, this role focuses on delivering excellence, shaping customer success as the company expands internationally, and building lasting