Customer Service Assistant

GoGift.com A/S; København; Sur place; DKK 260 000 - 320 000; Plein temps

Avantages offerts par ce poste

Modern workplace in Christianshavn

Résumé du poste

GoGift is seeking a Swedish-speaking customer service representative to join our global team in Copenhagen. You will assist customers via phone, chat, and email, ensuring a high-quality support experience across our gift card and rewards offerings.

You are fluent in Swedish with strong English, and you are eager to take initiative while collaborating with a diverse, international team. This is a full-time role based at our Christianshavn office in Copenhagen.

Qualifications

• Fluent in Swedish with good knowledge of English.
• Nordic language skills (Norwegian or Finnish) are a plus but not required.
• Solution oriented, independent and takes responsibility for tasks.
• Enthusiastic team member who shares tips with colleagues.
• Good IT skills at the user level.

Responsabilités

• Provide professional customer service via phone, chat and email.
• Support customers with our broad range of GoGift products and guidelines.
• Contribute to process improvements while following procedures.

Connaissances

Swedish language

English language

IT literacy

Initiative

Description du poste

We are looking for a Swedish speaking employee to join our global customer service team located in Copenhagen, to help provide our customers with the best customer support experience!

Your new role

To provide professional customer service and support to our customers via phone, chat, and email.

We like to see that you are keen on taking the initiative or trying new ideas, all while following the guides provided and the procedures related to our broad range of products.

What and who will you be supporting?

Since 2003, we have provided gift cards, entertainment and experiences to individuals and companies throughout the Nordic region and now also globally. Via our respective websites, we offer hundreds of gift cards from well-known and valued brands such as H&M, JYSK, Amazon, Tui, Zalando, Ikea, and many more. In addition to these specific gift cards, we have several of our own product offerings, such as The Super Gift Card and The Global Gift Card, which give the recipient a free choice among all our partners.

Our customers are in the private and public sectors, using our gift cards for several different purposes. These can range anywhere from employee gifts for Christmas and anniversaries, rewards for sales achievements, gift cards for marketing and advertising campaigns, incentives for research projects and surveys, and compensations in many other forms.

What we hope you bring

You speak and write fluently in Swedish and have good knowledge of English. Knowing other Scandinavian languages, especially Norwegian or Finnish, will be an additional advantage, but not a requirement.

You are solution-oriented, independent, and take great personal responsibility for the tasks at hand.

You are an enthusiastic team member who shares tips and experiences with your colleagues.

You can quickly familiarize yourself with new systems and possess great IT skills at the user level.

You can work full-time from our office in Christianshavn.

What to expect at GoGift?

A solid and dynamic journey in an exciting and rapidly evolving industry.

You will be part of a growing international company with colleagues from many countries, where humor, cooperation, and an informal tone are essential in everyday life.

Favorable working conditions with freedom under responsibility and good career opportunities.

A modern workplace in attractive offices in Christianshavn, Copenhagen, Denmark - only a few stops by metro or bus from the Central Station in Copenhagen.

Who is GoGift?

Since 2003, GoGift has been redefining how businesses around the world use gift cards. From our roots as the Nordic market leader, we’ve evolved into a global hub for rewards, incentives, and innovative gifting solutions.

Trusted by more than 25,000 corporate clients worldwide, we’re the partner of choice for companies that want to reward, motivate, and connect people - seamlessly and at scale. Our flagship, The Global Gift Card, is a universal solution that works across borders, cultures, and occasions - cementing our reputation as a top choice for corporate gifting worldwide.

Behind it all is a dynamic international team of 115+ dedicated professionals. Proudly representing 20+ diverse global backgrounds, the GoGift team is united by one mission: making gifting smarter, simpler, and more meaningful - for anyone, anywhere.