Key Account Manager

Hill's Pet Nutrition; København; On-site; DKK 590,000 - 655,000; Full time

Job summary

Hill’s Pet Nutrition, a division of Colgate-Palmolive, is seeking a Senior Commercial Manager in Copenhagen to lead strategic partnerships with e-commerce and omnichannel customers across the Nordics. You will develop and execute customer-specific plans to achieve net sales, share and margin goals, collaborating with internal teams to deliver Go-to-Market strategies.

The role requires a strong analytical mindset, excellent English communication, and the ability to drive cross-functional

Qualifications

• Bachelor's degree in Business, Marketing, Customer Development or a related field.
• Proven track record managing large, sophisticated customer relationships.
• 3+ years of experience managing digital or omni-channel customers and/or digital marketing.
• Strong influence and negotiating skills for mutually beneficial solutions.
• Ability to discover common ground and understand customer priorities.
• Strong analytical skills with proficiency in basic tools (Google Sheets, Excel).
• Ability to create influential presentations using slide tools (Google Slides, PowerPoint).
• Ability to handle ambiguity and strategize solutions for the customer's business and 7P plans.
• Excellent written and spoken English.

Responsibilities

• Develop and execute customer-specific commercial plans for Hill’s Nordics.
• Drive growth and superior customer engagement with key partners in E-Commerce and Omni-channel.
• Develop annual strategic plans to achieve sales and margin goals.
• Maintain volume, promotion and spend forecasts and manage customer payments.
• Collaborate with internal cross-functional teams to implement brand strategies.

Skills

Key account management

Digital/Omni-channel

Negotiation

Stakeholder management

Analytical skills

Presentation skills

Strategic thinking

Cross-functional collaboration

Communication

English proficiency

Education

Bachelor's degree in Business, Marketing, Customer Development or a related field

Tools

Google Sheets

Microsoft PowerPoint

Job description

No Relocation Assistance Offered

Job Number #175442 - Copenhagen, Copenhagen, Denmark

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Location: Copenhagen

Reporting: Country CDT Leader

Salary range pa: DKK 589500 - DKK 655000

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill’s is the place to be! Hill’s Pet Nutrition is a division of Colgate-Palmolive Company and the maker of Prescription Diet and Science Plan brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

Position Summary:

You will assume customer management responsibilities for strategic partners of Hill’s Nordics.Your primary role is to drive accelerated growth and superior customer engagement with our key customers in E-Commerce and Omni channel to help achieve the company’s distribution, sales, share and profit goals. You will develop and execute customer-specific commercial plans to achieve net sales, share and margin goals. The focus of this position is a complex omnichannel customer with high sales, high store counts, large geographical footprint and a strong marketplace influence, where strong leadership is needed to engage customers at the highest level with strategic plans.

What You Will Do

• Connect the dots - You have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer specific 7P’s strategies that incorporate consumer insights, and have an awareness of competitor activity to deliver against your business objectives
• Develops and maintains processes and plans to analyze the customer’s business channels (clinics, stores, .com). Evaluates business trends, shopper insights, and findings from post analysis of performed activities, which uses customer consumption and other available data
• Leads customer meetings to influence support of Hill’s Go-to-Market plans
• Develops and executes annual strategic plans and initiatives to achieve the commercial goals
• Engage customers on category growth expectations and opportunities. Developing category and brand solutions to drive the Hill’s business
• Customizes specific programs with Hill’s ODG Activation team, using Hill’s brand strategies to drive incremental sales
• Establish partnerships with internal and external cross-functional teams. These relationships thrive on mutual trust and integrity to achieve deliverables and execute against strategy and goals
• Builds and maintains accurate volume, promotion and spend forecasts to reflect baseline sales and promotion plans, including managing customer payments
• Collaborates internally to carry out the Hill’s retail environment and brand strategy within investment guidelines
• Drives forward actions in monthly customer planning meetings to review actuals plus plan-to-go

Skills and Competencies

• Growth Mindset: Ability to operate in a fluid, cross-commercial environment with an eagerness to learn and a high level of curiosity.
• Omnichannel Oriented: Familiarity with the Pet Parent Shopper journey and 'Moments that Matter' across vet, brick-and-mortar, and eCommerce channels.
• Analytical Proficiency: Ability to leverage AI-enabled tools and cross-commercial analytics to monitor execution effectiveness and assist in resource allocation.
• Collaboration & Syncing: Strong capability to work as "One Commercial Team" alongside Marketing, Customer Development, and external trade partners.

Required Qualifications

• Bachelor's degree in Business, Marketing, Customer Development or a related field.
• Demonstrated track record of success managing large, sophisticated customer relationship
• 3+ years of experience managing digital or omni-channel customers and/or digital marketing
• Strong influence and negotiations skills for mutually-beneficial solutions with persistence, compromise, and respect
• Ability to discover common ground, identify vital interests, and understand the customer’s underlying priorities
• Strong analytical and problem solving capabilities, with demonstrated proficiency in basic analytic tools (G-sheets, Excel) to develop share-driving 7P’s recommendations
• Ability to create highly influential and persuasive presentations, using slideshow tools (G-Slides, PPT)
• Ability to handle ambiguity and strategize solutions for the customer’s business and 7P’s plan performance and quickly develop alternative plans as needed
• Ability to work effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution
• Excellent oral and written communication skills.
• Fluency in English (written and oral).

Preferred Qualifications

• Prior entry-level experience or internships in Marketing, Brand Management, or Customer Development within a global or matrixed organization.
• Pet Nutrition or related FMCG industry experience.
• Knowledge of Retail Environment strategies.
• Strong tech-fluency and experience using AI-powered tools.
• Able to communicate in Danish, Swedish, Finnish and/or Norwegian.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.