Customer Care Order Processor, Hearing

Freelio; Denmark; On-site; DKK 290,000 - 424,000; Full time

Job summary

GN Hearing in Ballerup, Denmark, seeks a Customer Care Order Processor to ensure high-quality service and accurate order fulfillment. You will enter orders in Navision ERP, manage Salesforce cases, and collaborate with sales and supply chain to meet delivery expectations.

The role requires strong Danish and English communication, attention to detail, and the ability to work in a team while handling multiple tasks with professionalism.

Qualifications

• Excellent verbal and written communication in Danish and English; Swedish a plus.
• Ability to handle multiple tasks with accuracy and professionalism.

Responsibilities

• Enter customer orders into Navision ERP ensuring accuracy.
• Use Salesforce CRM to manage customer cases and inquiries.
• Handle Danish customer calls and assist with returns, repairs, and order status updates.
• Perform basic invoicing tasks and escalate queries as needed.
• Collaborate with sales, supply chain, and international teams to ensure timely order fulfillment.
• Maintain up-to-date product and systems knowledge to support customers.

Skills

Danish communication

English communication

Attention to detail

Team collaboration

Tools

Navision ERP

Salesforce CRM

Job description

The purpose of this position is to deliver a high-quality customer experience to GN Hearing customers in Ballerup supporting our organizational goal to provide reliable service in the industry. We are looking for a Customer Care Order Processor for Headquarters in Ballerup, Denmark will be responsible for processing incoming customer orders ensuring the accuracy of the order and fulfilling the order in a timely and efficient manner.The team you will be part ofYou will be part of the Customer Care team in our Headquarter, Denmark and your direct report will be Customer Care Manager in Denmark.Your contribution is appreciated, and you will:

• Be responsible for entering customer orders into our main ordering system, Navision ERP ensuring all information is correct and up to date. Customer cases are handled in our Salesforce CRM system
• Assist with handling phone calls from Danish customers
• Handle return and repairs and process orders in a timely and efficient manner to meet customer delivery expectations and monitor order status throughout the fulfillment process
• Basic invoicing tasks such as creating credit/rebills and assisting customers with queries related to invoicing and escalating queries to the correct teams when needed
• Collaborate with various departments including sales and supply chain to ensure timely order fulfillment and delivery as well as with the NOR, BLX and UK teams
• Maintain product and systems knowledge to support customers

To perform well in the role, we imagine that you:

• Take responsibility for your tasks and achieve the desired results within the expected time frames and with a high degree of quality and professionalism
• Build and maintain positive and productive work relationships with colleagues, customers, and business partners
• Can solve problems on your own and have attention to details still focusing on meeting demanding deadlines
• Are structured and data-oriented and prefer to work as part of a team
• Excellent verbal and written communication skills in Danish and English. Swedish would be great

We welcome applications from individuals who possess transferable skills, even if they do not meet all the specified qualifications. We highly value a mindset, motivation, and engagement, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Join us in bringing people closerGN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here .We hope you will join us on this journey and look forward to receiving your application.#LI-GNGroup