Customer Care Order Processor, Hearing

ReSound; Ballerup; On-site; DKK 360,000 - 480,000; Full time

Job summary

ReSound in Ballerup, Denmark is seeking a Customer Care Order Processor to deliver high-quality service by accurately entering orders in Navision ERP and tracking fulfillment through our Salesforce CRM.

You will collaborate with Sales, Supply Chain, and international teams (NOR, BLX, UK), handle Danish calls, assist with invoicing, and maintain product knowledge to ensure timely deliveries and exceptional customer experiences.

Qualifications

• Enter customer orders into Navision ERP accurately and up-to-date.
• Assist with Danish customer phone calls and inquiries.
• Process returns and repairs and track order status.
• Perform basic invoicing tasks and handle invoicing queries.
• Collaborate with sales, supply chain, and international teams.

Responsibilities

• Enter customer orders into Navision ERP with accuracy and timeliness.
• Handle Danish customer calls and address inquiries.
• Manage returns and repairs and monitor order fulfillment.
• Assist with basic invoicing and escalate issues to the right teams.
• Collaborate with sales, supply chain, NOR, BLX and UK teams to ensure on-time delivery.
• Maintain product and systems knowledge to support customers.

Skills

Communication skills

Danish language

English language

Swedish language

Data-oriented

Problem solving

Team player

Attention to detail

Tools

Navision ERP

Salesforce

Job description

The purpose of this position is to deliver a high-quality customer experience to GN Hearing customers in Ballerup supporting our organizational goal to provide reliable service in the industry. We are looking for a Customer Care Order Processor for Headquarters in Ballerup, Denmark will be responsible for processing incoming customer orders ensuring the accuracy of the order and fulfilling the order in a timely and efficient manner.

The team you will be part of

You will be part of the Customer Care team in our Headquarter, Denmark and your direct report will be Customer Care Manager in Denmark.

Your Contribution Is Appreciated, And You Will

• Be responsible for entering customer orders into our main ordering system, Navision ERP ensuring all information is correct and up to date. Customer cases are handled in our Salesforce CRM system
• Assist with handling phone calls from Danish customers
• Handle return and repairs and process orders in a timely and efficient manner to meet customer delivery expectations and monitor order status throughout the fulfillment process
• Basic invoicing tasks such as creating credit/rebills and assisting customers with queries related to invoicing and escalating queries to the correct teams when needed
• Collaborate with various departments including sales and supply chain to ensure timely order fulfillment and delivery as well as with the NOR, BLX and UK teams
• Maintain product and systems knowledge to support customers

To perform well in the role, we imagine that you:

• Take responsibility for your tasks and achieve the desired results within the expected time frames and with a high degree of quality and professionalism
• Build and maintain positive and productive work relationships with colleagues, customers, and business partners
• Can solve problems on your own and have attention to details still focusing on meeting demanding deadlines
• Are structured and data-oriented and prefer to work as part of a team
• Excellent verbal and written communication skills in Danish and English. Swedish would be great

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting an invitation to the interview.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.