Customer Care Order Processor, Hearing

GN Group; Denmark; On-site; DKK 360,000 - 480,000; Full time

Job summary

GN Group in Ballerup, Denmark is seeking a Customer Care Order Processor to support our headquarters team. You will enter orders, manage inquiries, and coordinate with sales and supply chain to ensure timely delivery.

You will work with Navision ERP and Salesforce CRM, handle Danish customer calls, and assist with simple invoicing tasks while maintaining up-to-date product knowledge. The role emphasizes accuracy, deadlines, and collaboration with NOR, BLX and UK teams; candidates should be

Qualifications

• Entering customer orders into Navision ERP with accurate data.
• Handling customer cases in Salesforce CRM.
• Assist with calls from Danish customers.
• Process returns and repairs and monitor order status to meet delivery expectations.
• Basic invoicing tasks such as creating credit/rebills and escalating queries.

Responsibilities

• Collaborate with sales and supply chain to ensure timely order fulfillment.
• Maintain product and systems knowledge to support customers.
• Provide high-quality customer experience and build positive relationships.

Skills

Attention to detail

Problem solving

Team collaboration

Danish-English communication

Tools

Navision ERP

Salesforce CRM

Job description

The purpose of this position is to deliver a high-quality customer experience to GN Hearing customers in Ballerup supporting our organizational goal to provide reliable service in the industry. We are looking for a Customer Care Order Processor for Headquarters in Ballerup, Denmark will be responsible for processing incoming customer orders ensuring the accuracy of the order and fulfilling the order in a timely and efficient manner.

You will be part of the Customer Care team in our Headquarter, Denmark and your direct report will be Customer Care Manager in Denmark. Your contribution is appreciated, and you will:

• Be responsible for entering customer orders into our main ordering system, Navision ERP ensuring all information is correct and up to date.
• Customer cases are handled in our Salesforce CRM system
• Assist with handling phone calls from Danish customers
• Handle return and repairs and process orders in a timely and efficient manner to meet customer delivery expectations and monitor order status throughout the fulfillment process
• Basic invoicing tasks such as creating credit/rebills and assisting customers with queries related to invoicing and escalating queries to the correct teams when needed
• Collaborate with various departments including sales and supply chain to ensure timely order fulfillment and delivery as well as with the NOR, BLX and UK teams
• Maintain product and systems knowledge to support customers

To perform well in the role, we imagine that you:

• Take responsibility for your tasks and achieve the desired results within the expected time frames and with a high degree of quality and professionalism
• Build and maintain positive and productive work relationships with colleagues, customers, and business partners
• Can solve problems on your own and have attention to details still focusing on meeting demanding deadlines
• Are structured and data-oriented and prefer to work as part of a team
• Excellent verbal and written communication skills in Danish and English. Swedish would be great

We welcome applications from individuals who possess transferable skills, even if they do not meet all the specified qualifications. We highly value a mindset, motivation, and engagement, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well. We are focused on an inclusive recruitment process. All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting an invitation to the interview.

Join us in bringing people closer GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO). If you would like to learn more about our brand, please click on the link to explore our universe of sound.

FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available. Click here to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements.

GN ReSound is an Affidative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.