CRM & Revenue Operations Analyst

eMagine; København; Hybrid; DKK 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work setup

Mentorship from RevOps Manager

Career growth in RevOps

Cross-market exposure

Job summary

emagine is seeking a curious CRM & Revenue Operations Analyst to join the RevOps function in Copenhagen. The role blends hands-on HubSpot CRM administration with strategic involvement across Marketing, Sales and Customer Success.

You will collaborate with the Revenue Operations Manager and market teams across 14 markets, build dashboards, improve data quality, and design processes that connect tools, data flows and operational logic for scalable growth.

Qualifications

• 1-2 years of experience in revenue operations, sales operations, marketing operations, CRM administration, or a closely adjacent role.
• Solid working knowledge of CRM systems; HubSpot experience is a significant advantage and will be strongly prioritised.
• Analytically capable, with the ability to turn raw data into clear, usable business insights.
• Sharp commercial instinct and understanding of how operational decisions affect revenue across Marketing, Sales and Customer Success.
• Comfortable working cross-functionally, including with IT, translating between business needs and system capabilities.
• Detail-oriented and process-driven, while maintaining focus on the big picture.
• Excellent written and spoken English; additional languages are a bonus (Danish, Swedish, Norwegian, German, French, Dutch, Portuguese, or Polish).
• Proactively curious—ask questions before you build and create lasting solutions.

Responsibilities

• CRM Administration & Development: maintain and develop HubSpot CRM, data quality, property management, workflow logic, and pipeline integrity across markets.
• Reporting & Market Intelligence: build dashboards and reports in HubSpot to support leadership and country managers.
• Revenue Operations: design and improve processes spanning marketing to customer success, ensuring coherent data flows and reduced friction.
• Stakeholder Management: collaborate with sales, marketing, CS, and IT to gather requirements and translate them into operational solutions.
• Training & Documentation: develop training materials and publish process documentation across markets; maintain a living knowledge base.

Skills

CRM administration

Data analysis

Stakeholder management

Cross-functional collaboration

English communication

Tools

HubSpot CRM

Job description

About the Role

We're looking for a curious, commercially sharp CRM & Revenue Operations Analyst to join our growing RevOps function. This is a dual-natured role: on one side, hands-on CRM administration and data stewardship within a collaborative team; on the other, a broader remit that spans the full commercial journey - from Marketing through Sales to Customer Success - ensuring the processes, tools, and data that connect them are coherent, reliable, and built to support business growth.

You'll work closely with our Revenue Operations Manager, based in Copenhagen, and collaborate with market teams, sales and marketing stakeholders, and internal IT across all 14 markets. This isn't a role for someone who wants to execute instructions in isolation. We want someone who understands the commercial context behind what they're building - and who takes ownership of making sure it actually works for the people using it.

What You'll Do

CRM Administration & Development

• Support the maintenance and ongoing development of our HubSpot CRM in collaboration with the RevOps team - covering data quality, property management, workflow logic, and pipeline integrity across all markets
• Assist in building, testing, and documenting automation workflows, lifecycle stages, and custom data structures
• Act as a reliable point of contact for CRM-related queries from market teams, escalating where needed and closing the loop on issues

Reporting & Market Intelligence

• Build and maintain dashboards and reports in HubSpot to support sales leadership and country managers across all 14 markets
• Translate reporting requests into structured, actionable outputs - not just visualisations, but insights that inform decisions
• Monitor data health proactively and flag inconsistencies before they compound

Revenue Operations - Marketing to Customer Success

• Support the design, documentation, and continuous improvement of processes that span the full commercial funnel - from marketing acquisition through sales pipeline management to customer success handoffs
• Help ensure that tools, data flows, and operational logic work coherently across functions, reducing friction and improving visibility at every stage
• Contribute to ICP qualification frameworks, segmentation models, lead management logic, and pipeline hygiene practices
• Collaborate with internal IT to support integrations between internal systems and the broader commercial toolstack, helping bridge technical and business requirements

Stakeholder Management & Cross-functional Collaboration

• Work alongside sales, marketing, customer success, and IT stakeholders to understand needs, gather requirements, and translate them into operational solutions
• Communicate clearly across functions and markets - managing expectations, flagging dependencies, and keeping the right people informed
• Represent the RevOps function as a reliable, solutions-oriented partner rather than a bottleneck

Training Materials & Process Documentation

• Develop clear, structured training materials covering tools, processes, and operational frameworks - ensuring teams across all markets have what they need to work effectively
• Maintain process and system documentation as a living resource, updated as workflows evolve
• Work across our training infrastructure (including Supered and Sana) to publish and distribute materials to the right audiences
• Identify knowledge gaps through stakeholder engagement and translate them into practical, usable guidance

What We're Looking For

• 1-2 years of experience in revenue operations, sales operations, marketing operations, CRM administration, or a closely adjacent role
• Solid working knowledge of CRM systems - HubSpot experience is a significant advantage and will be strongly prioritised
• Analytically capable, with the ability to turn raw data into clear, usable business insights
• Sharp commercial instinct - you understand how operational decisions connect to revenue outcomes across Marketing, Sales, and Customer Success
• Comfortable working cross-functionally, including with technical stakeholders such as IT, and translating between business needs and system capabilities
• Detail-oriented and process-driven, without losing sight of the bigger picture
• Excellent written and spoken English; additional languages are a genuine bonus - Danish, Swedish, Norwegian, German, French, Dutch, Portuguese, or Polish
• Proactively curious - you ask questions before you build, and you build things that last

Nice to Have

• Hands-on HubSpot experience beyond basic CRM use - workflows, reporting, custom properties, or integrations
• Familiarity with sales intelligence tools such as LinkedIn Sales Navigator or Evergrowth
• Experience supporting tool integrations or working alongside IT on system connectivity
• Exposure to multi-market or international business environments
• A track record of creating structured training content or process documentation
• Background in B2B services, IT staffing, or professional consultancy

What We Offer

• A central role in emagine's revenue infrastructure, with genuine cross-market scope from day one
• Direct mentorship from an experienced Revenue Operations Manager with deep HubSpot and systems expertise
• Broad exposure to a modern RevOps toolstack and clear room to grow - technically and strategically
• A hybrid working setup with real autonomy and flexibility, based in one of our office locations across our 14 markets
• The opportunity to grow alongside a function that is actively expanding its influence across the business

We empower companies with high-end IT services

emagine is a high-end business, engineering & IT consulting company. Enabled by an extensive network of experts, emagine powers progress, solves challenges and delivers real results through tailored high-end consulting services. emagine is headquartered in Copenhagen, Denmark with departments in France, Germany, Ireland, the Netherlands, Norway, Poland, Portugal, Sweden, United Kingdom, United Arab Emirates as well as India. Over the last couple of years, the company has grown extensively, increasing its international footprint to become one of the biggest consultancies in its segment in Europe and beyond. emagine A/S is owned by private equity company Axcel and a group of senior staff and board members.

Are you our new colleague?

At emagine, we value diversity immensely. Both when it comes to backgrounds and competences, but also in relation to personality and individual ambition. We are a diverse and well-rounded group made up of experienced specialists, generalists, recent graduates and self-taught people. We are generally curious, helpful and happy to share knowledge with our colleagues.

We are proud of our values that are based on honesty, kindness, helpfulness and solidarity. We nurture a strong community culture, where cooperation is paramount - not just locally but also across borders with our international departments. Only in unison can we provide the best service to our clients and affiliated consultants - and that is our goal. As an employee of emagine, you will experience a close-knit culture in which people stand side by side and where there is an emphasis on building close relationships. Going to work must be a fun and enriching experience yet still provide a challenge. That is why we take several steps to ensure that work is motivating and engaging. Finally, we also strive to create the right conditions for physical and mental wellbeing.

Want to know more about what it is like to work at emagine?

Visit our Instagram to get a better idea of who we are or get in contact with our HR department.