Critical Incident Leader: Calm, Clear Communication

Systematic; Denmark; On-site; DKK 500,000 - 750,000; Full time

Job summary

Systematic in Denmark is seeking a Major Incident / Incident Manager who can steer communications and lead incident resolution to safeguard critical software used by private and public sector organisations. You will coordinate with Service Desk and second/third line support, deliver timely updates, keep stakeholders aligned, and prioritise activities based on urgency, all while staying calm and methodical.

If you thrive in high-pressure situations and can maintain clarity when things go off

Responsibilities

• Enforcing and driving the incident management practice
• Managing major incidents across teams
• Coordinating with Service Desk and second/third-line support
• Delivering timely and accurate updates throughout the incident lifecycle
• Prioritising incident resolution activities based on urgency

Job description

Systematic in Denmark is seeking a Major Incident / Incident Manager who can steer communications and lead incident resolution to safeguard critical software used by private and public sector organisations. You will coordinate with Service Desk and second/third line support, deliver timely updates, keep stakeholders aligned, and prioritise activities based on urgency, all while staying calm and methodical.

If you thrive in high-pressure situations and can maintain clarity when things go off