Global Emergency Response Centre Leader

Falck; København; On-site; DKK 1,200,000 - 1,800,000; Full time

Job summary

Falck in Copenhagen is seeking an Operations Manager to lead its 24/7 Global Emergency Response Centre, orchestrating complex medical and security case responses with clinical integrity. You will own the functional budget and cost performance, drive strategic growth, supervise the ERC Team Managers, and partner with IT and digital teams to roadmap vital systems while upholding Falck's medical standards.

Fluency in Danish and English is required; you will operate in a fast-moving, high-stakes

Qualifications

• Senior leadership experience in high-acuity emergency response or medical assistance.
• Experience managing a functional budget and driving profitable growth.
• Proven ability to mentor leaders and develop multi-disciplinary teams.
• Deep familiarity with clinical and operational governance in regulated environments.
• Decision-making under pressure in time-critical situations.

Responsibilities

• Lead the ERC leadership team and oversee 24/7 operations.
• Own the strategic, clinical, and financial governance framework.
• Drive growth and adapt capabilities to client needs.
• Collaborate with IT to roadmap core technologies and integration.

Skills

Senior leadership

Budget ownership

Strategy & growth

Clinical governance

Team development

CRM

Telephony

Tools

CRM systems

Telephony

Job description

Falck in Copenhagen is seeking an Operations Manager to lead its 24/7 Global Emergency Response Centre, orchestrating complex medical and security case responses with clinical integrity. You will own the functional budget and cost performance, drive strategic growth, supervise the ERC Team Managers, and partner with IT and digital teams to roadmap vital systems while upholding Falck's medical standards.

Fluency in Danish and English is required; you will operate in a fast-moving, high-stakes