Major Incident Manager

Systematic; Denmark; On-site; DKK 500,000 - 750,000; Full time

Job summary

Systematic in Denmark is seeking a Major Incident / Incident Manager who can steer communications and lead incident resolution to safeguard critical software used by private and public sector organisations. You will coordinate with Service Desk and second/third line support, deliver timely updates, keep stakeholders aligned, and prioritise activities based on urgency, all while staying calm and methodical.

If you thrive in high-pressure situations and can maintain clarity when things go off

Responsibilities

• Enforcing and driving the incident management practice
• Managing major incidents across teams
• Coordinating with Service Desk and second/third-line support
• Delivering timely and accurate updates throughout the incident lifecycle
• Prioritising incident resolution activities based on urgency

Job description

Select how often (in days) to receive an alert:

Do you stay cool under pressure, and communicate and lead with clarity when things go off track? In this role, you will be the one steering the communication, coordinating incident resolution efforts and be key in safeguarding the stability of critical software used by both private and public sector organisations – i.e. making a real impact when it counts.

The job - Clear and effective communication in high-pressure situations
As a Major Incident / Incident Manager, you will be part of a dedicated team responsible for facilitating incident resolution efforts both within and across teams. You will work closely with our Service Desk as well as second and third-level support to ensure smooth and structured incident handling.

Clear and effective communication is essential, both with customers and internal stakeholders. You will be responsible for delivering timely and accurate updates throughout the incident lifecycle, ensuring all stakeholders and everyone involved is informed and aligned.

You will play a key role in prioritising and facilitating incident resolution activities based on urgency and always keep a cool head while maintaining a structured approach.

Here is a taste of what you will be doing:

• Enforcing and driving the incident management practice


• Managing major