Client Advisor - Amagertorv 8 Copenhagen

LVMH; København; Presencial; DKK 420 000 - 640 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Global benefits package

Parental leave

Adoption and surrogacy assistance

Resumo da oferta

Tiffany & Co. is seeking a Team Manager in Copenhagen to drive sales, lead a luxury retail team, and elevate client experiences across channels. You will coach staff, deploy clienteling initiatives, and embody Tiffany’s brand storytelling on the sales floor.

You’ll collaborate with headquarters on new tools and programs, while ensuring the team delivers exceptional service and hits KPIs. A passion for luxury retail and strong communication are essential.

Qualificações

• Experience in retail or luxury retail; client-related experience is a plus.
• Proven track record of achieving sales results and cultivating relationships with a diverse client base.
• Experienced in deploying sales strategies and clienteling initiatives in an omnichannel environment.
• Passion for luxury retail and ability to lead by example on the sales floor.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours (days, nights, weekends, holidays).
• Must have authorization to work in Denmark.

Responsabilidades

• Drive team accountability to deliver exceptional service and hit store KPIs.
• Lead, coach, and develop the team on the sales floor to achieve growth.
• Inspire clients through authentic brand storytelling and Tiffany’s legacy of craftsmanship.
• Develop client development strategies and assess results with Advisors.
• Collaborate with HQ on testing, feedback, and tool deployment, and support new systems roll-out.

Conhecimentos

Clienteling

Luxury retail

Sales leadership

Team coaching

Storytelling

Multichannel sales

POS proficiency

Outlook/email

Work authorization

Formação académica

Bachelor’s degree or equivalent

GIA/Graduate Gemologist preferred

Ferramentas

POS systems

Client tracking systems

Microsoft Outlook

Descrição da oferta de emprego

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them.

Thoughtful

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development
• Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience
• Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference
Curious
• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships
• Ensure Client Advisors develop a client development strategy and assess their results
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
Optimistic
• Empower team to reach their potential, exercise resilience and celebrate innovation
• Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments
• Propose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new tools, systems and ways of working
• Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out

Your Profile

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail
• Collaborative team player with strong interpersonal and communication skills
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in Denmark.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.