Casino Operations Lead

Danske Spil A/S; Glostrup Kommune; On-site; DKK 900,000 - 1,300,000; Full time

Job summary

Danske Spil A/S is looking for a hands-on casino operations lead to own and continuously optimise the day-to-day operation. You will work within the Product & Business team, coordinating with multiple functions to improve the lobby, game placement and commercial performance.

You will translate strategy into operational actions, drive improvements with data insights, and ensure compliance with licensing and responsible gambling requirements.

Qualifications

• Experience in online casino operations, product management, CRM or comparable role at operator or supplier.
• Strong knowledge of casino games, suppliers, player behaviour and what drives commercial performance.
• Ability to combine data, customer insight and commercial judgement.
• Structured, proactive, self-led approach and collaboration with tech, data and compliance teams.

Responsibilities

• Own and continuously optimise the day-to-day casino operation.
• Manage game portfolio, lobby structure, categories and game placement to drive engagement and performance.
• Identify and handle operational issues and incidents to resolution.
• Maintain clear, audit-ready casino processes and ensure licensing, responsible gambling and internal controls.

Skills

Casino operations

Commercial judgement

Ownership

Data-driven

Stakeholder management

Proactive

English plus another language

Job description

You will own the daily operation from day one: making sure it runs smoothly, performs commercially and gets a little better every week. The set‑up is new and lean, so you will also help shape how we operate.

In the Business Development & Innovation department at Danske Spil, you’ll collaborate with a skilled international team while taking responsibility for the daily casino operation. You thrive in operations – rhythm, follow-through and fixing things before players notice them – and you bring drive, commercial judgement, the ability to build strong stakeholder relationships and the confidence to make decisions and do what is needed to succeed.

You need to be curious and eager to learn, improve and test how far we can push an AI-native, high-performance organization.

Why join us?

Danske Spil is a fantastic place to work in an exciting industry with a meaningful purpose: our profit is returned to the Danish society.

You’ll join a new team established to innovate and grow new revenue streams for Danske Spil. We offer a great and strong culture and a work environment where collaboration, trust and balance matter.

What you’ll be doing

You will be the hands‑on casino expert within our Product & Business team, working closely across the organization.

You will translate the overall strategy, roadmap, priorities and KPIs into effective daily casino operations and continuous improvements.

You will make day‑to‑day operational decisions concerning game placement, lobby optimisation, game releases, supplier coordination and operational improvements.

We are building an AI‑native organization. You will have AI tools built into your daily workflow – and the curiosity and freedom to push them into every corner of the casino operation.

Running and improving the Casino

You will:

• Own and continuously optimise the day‑to‑day casino operation.

• Manage and improve the game portfolio, lobby structure, categories and game placement to drive player engagement and commercial performance. Identify new games, trends etc. with Online casino.

• Identify and handle operational issues and incidents and follow them through to resolution.

• Maintain clear, documented and audit‑ready casino processes.

• Ensure that casino activities comply with licensing conditions, responsible gambling requirements and internal controls.

Using data to drive performance

You will:

• Own and continuously track KPIs such as revenue, player engagement, game performance and supplier performance.

• Continuously test and optimise content, placement and player journeys in the game lobby based on data, player behaviour and commercial performance. Translate insights into concrete improvements and monitor their impact.

Working with our partners, suppliers and teams

You will:

• Manage day‑to‑day relationships with game providers.

• Monitor supplier performance, content quality and delivery, and follow up on agreed actions and improvements.

• Provide operational and performance input to strategic supplier decisions.

• Work closely with Product, Technology, Customer Engagement & Growth, Data, and Legal to ensure smooth operations.

What we are looking for

We are looking for someone who combines casino experience with commercial understanding, curiosity and a strong sense of ownership. You don’t need a long CV – you need to know online casino from the inside and want to run one. You enjoy getting things done in a start‑up environment and bring a practical, solution‑oriented approach.

You take responsibility for your own deliveries and working day. We offer flexibility, but on the basis of us working physically together as a team at Danske Spil in Brøndby.

You have:

• A few years of experience in online casino operations, casino product management, CRM or a comparable role at an operator or game supplier.

• Good knowledge of casino games, suppliers, player behaviour and what drives commercial performance.

• An understanding of how regulated online casino markets work.

• The ability to combine data, customer insight and commercial judgement.

• A proactive, structured and self‑led approach, and the ability to work closely with technology, data and compliance colleagues.

• Fluently in English and in at least one other European language.

Ready to run something new?

We review applications on an ongoing basis. If you have any questions about the position, feel free to contact Jeppe Juul‑Andersen, Chief Business Development & Innovation Officer at [e-mail]. For questions about the recruitment process, contact HR Business Partner Majbritt Storm Lindegaard at [e-mail].