Danish-Speaking Customer Support Specialist

Next Job Abroad; Horsens; On-site; DKK 100,000 - 150,000; Full time

Benefits offered by this job

Relocation support

Fully paid training

Health insurance

Career development

Job summary

Next Job Abroad is assisting a client in Bulgaria to hire a Danish-speaking Customer Service Agent for the world's biggest search engine. You will deliver professional support across phone, email, and chat, using CRM tools and our knowledge base to resolve inquiries within SLAs.

No tech background is required; the employer provides comprehensive training, relocation support, and an attractive salary with health insurance and career development opportunities.

Qualifications

• Fluent Danish and English communication skills.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.
• Adaptable and quick to learn new processes and technologies.
• Self-motivated with a passion for customer satisfaction.

Responsibilities

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols.
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Danish language

English language

Customer service

Active listening

Problem solving

Adaptable

Self-motivation

Tools

CRM software

Ticketing systems

Job description

Next Job Abroad is assisting a client in Bulgaria to hire a Danish-speaking Customer Service Agent for the world's biggest search engine. You will deliver professional support across phone, email, and chat, using CRM tools and our knowledge base to resolve inquiries within SLAs.

No tech background is required; the employer provides comprehensive training, relocation support, and an attractive salary with health insurance and career development opportunities.