Bilingual Client Launch & Experience Manager

one.com; København; On-site; DKK 420,000 - 640,000; Full time

Job summary

group.one is seeking a Client Manager to support our clients through their website journey, from initial conversation to publication, ensuring a fast, smooth digital presence. You will contact Dutch- and English-speaking customers worldwide (non-sales), discuss requirements, advise on structure, and coordinate final revisions with our web designers for a successful launch.

Working with an international team and AI-assisted tools, you will deliver outstanding client experiences, manage domain and

Qualifications

• Experience in client service and daily client interaction.
• Excellent written and spoken Dutch and English.
• Affinity for digital products and ability to quickly learn new systems, including AI-assisted tools.

Responsibilities

• Contact Dutch- and English-speaking customers worldwide (non-sales) via welcome calls.
• Discuss client requirements for their website, consult on structure, define clear expectations.
• Coordinate final revision requests with web designers for successful publication.
• Handle domain and email account transfers for clients.
• Work with AI-supported tools to streamline processes and focus on the client experience.

Skills

Client service

Dutch

English

CRM systems

AI tools

Website basics

Communication

Job description

group.one is seeking a Client Manager to support our clients through their website journey, from initial conversation to publication, ensuring a fast, smooth digital presence. You will contact Dutch- and English-speaking customers worldwide (non-sales), discuss requirements, advise on structure, and coordinate final revisions with our web designers for a successful launch.

Working with an international team and AI-assisted tools, you will deliver outstanding client experiences, manage domain and