B2B Network Support Engineer - Copenhagen

GlobalConnect A/S; Taastrup; On-site; DKK 520,000 - 660,000; Full time

Benefits offered by this job

Flexible work arrangements

Office in Copenhagen

Enhanced Parental Leave

Learning and development opportunities

Pension plan

Modern workspaces

Insurance coverage

Job summary

GlobalConnect A/S is seeking a Service Desk Technician - Network to work hands-on with B2B network operations and keep critical digital infrastructure running. You will own customer cases, troubleshoot network issues and ensure appropriate actions when services are affected.

The role is primarily office-based in Copenhagen with a 24/7 shift rotation including day, evening and night shifts. Experience with Cisco/Juniper equipment and ServiceNow is advantageous.

Qualifications

• Relevant IT/networking education.
• Experience with network products and understanding of network structures.
• Professional communication skills in Danish and English.
• Experience with handling operational cases with SLA-based prioritisation.

Responsibilities

• Receive and handle B2B customer enquiries by phone and through our systems.
• Take ownership of cases and prioritise them according to severity, SLAs and business criticality.
• Troubleshoot incidents and alarms related to network and security products.
• Follow up with customers and suppliers according to SLAs.
• Ensure clear handovers between shifts, colleagues and departments.
• Contribute to quality assurance of customer solutions and participate in customer meetings when needed.

Skills

Network products

SLA-driven operations

DKL/English communication

Structured problem-solving

Education

IT / Networking education

Tools

Cisco

Juniper

ServiceNow

ITIL

CCNA

Job description

GlobalConnect A/S is seeking a Service Desk Technician - Network to work hands-on with B2B network operations and keep critical digital infrastructure running. You will own customer cases, troubleshoot network issues and ensure appropriate actions when services are affected.

The role is primarily office-based in Copenhagen with a 24/7 shift rotation including day, evening and night shifts. Experience with Cisco/Juniper equipment and ServiceNow is advantageous.