B2B Customer Operations Leader - Transformation & Growth

Actona Group A/S; Denmark; On-site; DKK 900,000 - 1,100,000; Full time

Job summary

Actona Group A/S is seeking a Customer Operations Manager to lead a team of approximately 10 colleagues and to elevate our B2B customer experience across all touchpoints. You will translate strategic goals into concrete actions, drive performance through KPIs, and foster a culture of accountability, collaboration, and continuous improvement.

In this role you will partner with Sales, Supply Chain, Procurement, Logistics, Product Development, and Finance to ensure seamless customer journeys and

Qualifications

• Experience leading a customer operations or operations team.
• Proven track record in driving performance and improving processes.
• Experience in international or global settings are advantageous.
• Strong leadership and change management skills.

Responsibilities

• Lead, motivate, and develop a team of approximately 10 employees.
• Drive an excellent B2B customer experience across all customer touchpoints.
• Translate company goals and priorities into clear team objectives, actions, and results.
• Continue to strengthen a culture of accountability, customer centricity, collaboration, and continuous improvement.
• Drive process optimisation, standardisation, digitalisation, and adoption of new technologies, including AI-enabled solutions.
• Lead through KPIs and ensure transparency, ownership, and performance management across the team.
• Collaborate closely with Sales, Supply Chain, Procurement, Logistics, Product Development, and Finance to ensure seamless customer journeys.

Skills

People leadership

Change management

Process improvement

KPIs & performance management

Cross-functional collaboration

Tools

AI-enabled solutions

Job description

Actona Group A/S is seeking a Customer Operations Manager to lead a team of approximately 10 colleagues and to elevate our B2B customer experience across all touchpoints. You will translate strategic goals into concrete actions, drive performance through KPIs, and foster a culture of accountability, collaboration, and continuous improvement.

In this role you will partner with Sales, Supply Chain, Procurement, Logistics, Product Development, and Finance to ensure seamless customer journeys and