Assistant Store Manager (m/f/d) - Copenhagen Flagship, Vimmelskaftet

Pandora; København; On-site; DKK 420,000 - 500,000; Full time

Benefits offered by this job

25 vacation days + birthday day off

Special leave days

Employee discounts on jewelry

Performance-based bonus

Training & development programs

Employee referral program

Job summary

Pandora in Copenhagen is seeking a store-focused role to support the Store Manager in building a high-performing team and delivering exceptional customer experiences. You will help plan and execute store events and product launches while maintaining brand standards.

You will be part of an international company, with development opportunities and a focus on teamwork, guest service, and achieving KPIs in a dynamic retail environment.

Qualifications

• 3+ years in a high-performance selling environment and/or with a comparable brand (luxury retail, hospitality, or events).
• Hands-on experience planning, executing and following up on events.
• Strong ability to build and maintain relationships with internal and external stakeholders.
• Excellent communication; fluency in English and a Scandinavian language required; additional languages a plus.
• Ability to support team in selling, observing, coaching and giving feedback; deliver on strategic goals and ensure policy compliance.

Responsibilities

• Support Store Manager in leading and developing the team with passion and empathy.
• Create unforgettable shopping experiences and present products in the best possible way.
• Assist with onboarding, training sessions and store meetings.
• Monitor KPIs, processes and targets and manage store performance.
• Contribute ideas to daily store life from product presentation to on-the-floor training.
• Stay organized, prioritize tasks, delegate effectively and keep a cool head during high-traffic periods.
• Coordinate with Global PR and Marketing teams and deliver store events, product launches and marketing initiatives.
• Ensure seamless event execution by coordinating logistics and upholding Pandora brand standards.

Skills

High-performance sales

Customer experience

Stakeholder relationships

English fluency

Scandinavian language

Job description

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Copenhagen Flagship | Vimmelskaftet | Full-Time (37 h/week) | Fixed-term parental leave cover from February 2027

You love jewelry, people – and the magic that happens when both come together? Then this could be your perfect match! At our Pandora store, you’ll not only be surrounded by sparkle – you’ll also be the backbone of an amazing team, creating unforgettable customer experiences every single day.

We Care – Our Benefits

A strong, supportive team and a truly welcoming atmosphere

25 vacation days + 1 extra day off on your birthday

Special leave days for personal events

Attractive employee discounts on our jewelry

Performance-based bonus program

Access to exclusive employee offers via Corporate Benefits

Christmas Dinner

Ongoing development through training, e-learning & talent programs

\"Pandorians refer Pandorians\" – Employee Referral Program

Development opportunities within an international company

We Deliver – Your Role

You support the Store Manager in leading and developing your team with passion and empathy

You create unforgettable shopping experiences and present our products in the best possible way

You assist with onboarding, training sessions and store meetings

Together with the Store Manager you keep an eye on KPIs, processes, and targets – and successfully manage store performance

You contribute ideas to daily store life – from product presentation to on-the-floor training

You stay organized, prioritize tasks, delegate effectively, and keep a cool head – even during high-traffic periods

• You act as the store’s primary point of contact for the Global PR and Marketing teams.


• You take ownership of delivering store events, product launches, and marketing initiatives in collaboration with internal stakeholders.

You ensure seamless event execution by coordinating logistics and upholding Pandora brand standards.

We Dream – Your Profile

• You have 3+ years of experience in a high-performance selling environment and/or with a comparable brand (background in luxury retail, hospitality, or event planning is a big plus!)


• You have hands-on experience with planning, executing, and following up on events


• You are great at building and maintaining strong relationships with internal and external stakeholders


• Your communication skills are excellent; Fluency in English and one Scandinavian language is required; additional languages are a plus.


• You know how to deliver on strategic goals and how to ensure policy compliance


• You are confident to support the team in selling, observing, coaching and giving feedback


• You create a vibrant and lively atmosphere in the store to make customers feel welcome and appreciated


• You are flexible in regards to working hours and open to work in evenings, weekends and on public holidays

We Dare – Ready for your next career move?

About Pandora

Pandora is the world’s largest jewelry brand. The company designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through over 6,800 points of sale – including 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewelry using only recycled silver and gold. Committed to sustainability, Pandora aims to halve greenhouse gas emissions across its full value chain by 2030.

Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

The Financial Times ranked Pandora as one of the best workplaces in Europe, placing it #1 among Danish companies. We are committed to fostering an inclusive and diverse working environment. We believe that the diversity of society should be reflected in how we engage with our customers – to truly fulfill our purpose: Giving a voice to people’s loves. We cultivate a culture where everyone feels respected, valued, and empowered to thrive.