Senior Manager, Global eCommerce Analytics

Pandora; København; Sur place; DKK 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Pandora is seeking a Senior Manager, Global eCommerce Analytics & Insights to lead data-driven growth across our digital business from Copenhagen. You will shape the analytics agenda, partner with Global eCommerce leadership, and turn insights into strategic actions that boost traffic, conversion, and revenue.

You will manage a team of analytics professionals, set KPI frameworks, and own key analytics platforms to ensure trusted, decision-ready data informs business planning on a global scale.

Qualifications

• Extensive experience in ecommerce analytics and digital analytics.
• Proven track record influencing business strategy through data.
• Experience leading analytics teams and coaching others.
• Strong communication and storytelling to align stakeholders.

Responsabilités

• Act as analytics partner to Global eCommerce leadership, shaping priorities and decisions.
• Own forecasting and performance measurement to support commercial planning.
• Define analytics strategy and roadmap for Global eCommerce.
• Lead analytics platforms governance and ensure data is decision-ready.
• Coach and develop a high-performing analytics team.
• Translate complex data into clear commercial recommendations.

Description du poste

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Senior Manager, Global eCommerce Analytics

Country/Region: DK

Application Deadline: N/A

Do you want to shape the future of analytics for the world's largest jewellery brand? Are you passionate about using data, insights, and technology to drive growth, influence strategy, and unlock commercial opportunities? Then you could be the Senior Manager, Global eCommerce Analytics & Insights we're looking for.

As Senior Manager, Global eCommerce Analytics & Insights, you will play a pivotal role in defining and driving Pandora's global eCommerce analytics agenda. This is a highly visible leadership position at the intersection of analytics, commercial strategy, and digital growth.

You will act as a trusted advisor to senior stakeholders across Global eCommerce, helping shape business decisions through data-driven insights and strategic recommendations. Leveraging a deep understanding of digital performance, customer behaviour, and commercial drivers, you will identify opportunities to accelerate growth, optimise performance, and strengthen Pandora's global eCommerce business.

Leading a team of analytics professionals, you will combine strategic thinking, business acumen, and analytical expertise to ensure data remains at the heart of decision-making across the organisation.

Key responsibilities

Commercial insights & business partnering

Act as a trusted analytics partner to Global eCommerce leadership, shaping priorities and key business decisions.

Identify growth opportunities across traffic, conversion, customer and product performance, and turn them into clear commercial recommendations.

Lead deep dives into the key drivers of eCommerce performance and translate findings into actions that move the business.

Forecasting & performance management

Own forecasting and performance measurement that support commercial planning and trading decisions.

Define the KPIs and frameworks used to track and steer eCommerce growth.

Continuously sharpen analytical approaches and decision-making tools.

Analytics strategy & Centre of Excellence

Define the analytics strategy, priorities and roadmap for Global eCommerce.

Lead Pandora's global eCommerce analytics community and set the standard for how analytics creates business value.

Build analytical and commercial capability across the organisation through coaching and knowledge sharing.

eCommerce analytics platforms

Act as business owner of Pandora's key eCommerce analytics platforms, ensuring they answer the questions that matter most to the business.

Lead the Centre of Excellence around these platforms, connecting business needs with technology teams and vendor partners.

Ensure stakeholders can rely on trusted, decision-ready data.

Team leadership

Lead, coach, and develop a high-performing analytics team.

Build capabilities in analytics, storytelling, and stakeholder engagement.

Foster a collaborative, curious and commercially minded culture.

What is needed to succeed

We imagine that you bring significant experience within eCommerce analytics, commercial analytics, digital analytics, business intelligence, or a related field, combined with a passion for translating data into business value and strategic impact.

Furthermore, we are looking for someone who has:

Extensive experience working within eCommerce, digital, or commercial analytics environments.

A strong track record of using analytics and insights to influence business strategy, trading performance, and commercial outcomes.

Demonstrated success partnering with senior stakeholders and influencing decisions through data-driven recommendations.

Strong business acumen and the ability to connect analytical findings to broader commercial objectives.

Experience identifying growth opportunities and proactively defining analytical priorities and agendas.

Experience leading and developing high-performing analytics teams.

Strong knowledge of digital performance analytics, forecasting, experimentation, and performance measurement.

Experience acting as business owner of web analytics platforms, ideally Adobe Analytics and Contentsquare or similar digital experience analytics tools.

Experience setting the analytics agenda and ways of working within a global organisation.

Experience working in complex, matrixed, international environments.

Strong problem-solving skills and the ability to structure ambiguous business questions into actionable analytical approaches.

Excellent communication and storytelling skills, with the ability to engage and influence both technical and non-technical audiences.

A continuous improvement mindset and passion for cultivating data-driven cultures.

We hope to see that you are:

A commercially minded analytics leader who naturally connects data to business outcomes.

A strategic thinker who can see the bigger picture while identifying the key drivers of performance.

Comfortable moving between executive-level discussions and analytical deep dives.

Curious, proactive, and confident challenging assumptions with data and insights.

An inspiring people leader and coach.

A strong communicator who can simplify complexity and translate analytics into actionable recommendations.

Skilled at influencing stakeholders across all levels of the organisation.

Collaborative and relationship-oriented.

Comfortable navigating ambiguity and complexity in a fast-paced international environment.

Passionate about driving business performance through customer, commercial, and digital insights.

Your new team

You will join Pandora's Global eCommerce Analytics & Insights team, a critical function enabling data-driven growth across our global digital business.

Working closely with commercial, trading, marketing, product, technology, and analytics stakeholders, you will help shape the future of eCommerce analytics at Pandora and ensure insights play a central role in how we grow and evolve our digital business.

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable, and inspirational, delivering a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion in 2025.