Area Manager Ground Operations Copenhagen Airport (CPH)

Norwegian Group; Sundbyerne; Remote; DKK 523,000 - 747,000; Full time

Benefits offered by this job

Employee discounted tickets

Pension and health insurance

Dynamic international workplace

Job summary

Norwegian Group is seeking a capable Ground Operations Manager to lead station-level operations, oversee coordinators and supplier interfaces, and ensure safe, compliant, and high-performing ground handling across stations. You will drive performance reviews, root cause analysis and corrective actions to improve OTP and operational outcomes.

The role requires proven experience with IATA ground handling standards, strong leadership and communication skills, and the ability to influence external

Qualifications

• Minimum 3+ years of experience in an operational management role.
• Proven experience in IATA ground handling standards across operational areas including passenger services and aircraft handling.
• Experience in stakeholder relationships and the ability to influence external forums.
• Strong operational acumen with focus on continuous improvement.
• Analytical reasoning and reporting skills.
• Strong verbal and written English communication.
• Ability to work effectively with peers and other business units.

Responsibilities

• Ensure safe, compliant and high-performing ground operations with station-level contribution to OTP and deliverables through reviews, root cause analysis and corrective actions.
• Oversee day-to-day operational management and performance across airports/stations, leading Coordinators and supplier interfaces.
• Govern supplier delivery and cost control to contracts, including regular performance reviews and invoice validation/challenge, escalating issues via governance.
• Lead and support Coordinators and local interfaces in day-to-day operations, building competence and a high-performance culture.
• Own station-level contribution to regional OTP and operational deliverables through structured reviews and improvement tracking.
• Manage supplier delivery and airport interfaces to meet contractual obligations and standards; escalate repeat failures.
• Implement Regional Director’s tactical plans and network standards across stations; ensure adoption and measurable impact.
• Execute cost control by validating invoices and preventing leakage; escalate disputes and systemic issues.

Skills

Operational management

IATA ground handling

Stakeholder management

Continuous improvement

Analytical skills

Communication skills

Team collaboration

English proficiency

Job description

Location: Kastrup, DK, 2770

Type of contract:Permanent

\"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together. Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe\".

Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.

We have implemented an Equality Plan to safeguard a selection process without discrimination based on gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation, and other attributes.

Embracing this culture is critical to our business success and makes us stronger together.

Join our dynamic Norwegian Ground Handling, celebrated for its efficiency, teamwork, and pivotal role in ensuring our aircraft are always ready for their next journey!

Main Objectives:

• Ensure safe, compliant and high-performing ground operations by delivering station-level contribution to OTP and operational deliverables through structured reviews, root cause analysis and corrective actions.
• Oversee day-to-day operational management and performance delivery across assigned airports/stations, leading Coordinators and supplier interfaces.
• Govern supplier delivery and cost control to contracts, including regular performance reviews and invoice validation/challenge, escalating material issues through the Regional Director governan

Area of Responsibility:

• Ensure all station and supplier activities comply with safety policy, aviation regulations and company manuals; support audits/safety initiatives and close findings within deadlines.
• Lead and support Coordinators and local interfaces in day-to-day operations, building competence and a high-performance culture through clear goals, coaching and follow-up.
• Own station-level contribution to regional OTP and operational deliverables by running structured performance reviews, root cause analysis, corrective actions and improvement tracking to sustained closure.
• Manage supplier delivery and airport interfaces to ensure contractual obligations and performance standards are met, running regular reviews/evaluations and escalating repeat failures via the Regional Director governance.
• Implement the Regional Director’s tactical plans and network standards across stations, ensuring consistent adoption and measurable impact.
• Execute cost control within area by validating invoices against entitlements and delivered services, challenging unsupported variances, and preventing recurring leakage; escalated disputes and systemic issues.
• Competence profile (ideal)
• Minimum 3 + years of experience in operational management role
• Proven experience in IATA ground handling standards across operational functional areas including passenger services, aircraft ground handling or operations.
• Experience in stakeholder relationships and the ability to influence and make change at external forums
• Strong operational acumen and experience in focusing on continuous improvement
• Analytical reasoning and reporting skills
• Strong communication skills, both verbal and written, with individuals and groups, ensuring effective flow of information in terms of awareness and understanding.
• Ability to work effectively with peers and other business units.
• Excellent command of English (written and oral).

We can offer:

• Competitive company benefits including employee priced tickets.
• Good pension, health, and insurance schemes
• A positive and exciting workplace for an international organization.
• Challenging, variable, and dynamic environment
  

We believe that relationships, collaboration, and well-being are key to success. In our team, we value mutual respect and elevating each other via good teamwork.

We believe that the sum of our collective work is greater than the individual parts. In addition, taking ownership of our work is not just words we value on a poster but something we embody every day in our offices and production sites.

Could this be the start of an amazing journey?

Interested? Let’s talk!

If you have any questions, feel free to reach out to:

SVP Ground Operations

Interviews will be held continuously as applications are received, and the positions may be filled prior to end date.

Please note:

The Norwegian group is a leading Nordic aviation company, owning two leading airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Norwegian operates an extensive network connecting the Nordics with major European cities, while Widerøe primarily serves short-runway airports in rural Norway, providing vital regional connectivity.