Area Manager, Ground Operations – Lead OTP & Safety

Norwegian Group; Sundbyerne; Remoto; DKK 523.000 - 747.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounted tickets

Pension and health insurance

Dynamic international workplace

Descrizione del lavoro

Norwegian Group is seeking a capable Ground Operations Manager to lead station-level operations, oversee coordinators and supplier interfaces, and ensure safe, compliant, and high-performing ground handling across stations. You will drive performance reviews, root cause analysis and corrective actions to improve OTP and operational outcomes.

The role requires proven experience with IATA ground handling standards, strong leadership and communication skills, and the ability to influence external

Competenze

• Minimum 3+ years of experience in an operational management role.
• Proven experience in IATA ground handling standards across operational areas including passenger services and aircraft handling.
• Experience in stakeholder relationships and the ability to influence external forums.
• Strong operational acumen with focus on continuous improvement.
• Analytical reasoning and reporting skills.
• Strong verbal and written English communication.
• Ability to work effectively with peers and other business units.

Mansioni

• Ensure safe, compliant and high-performing ground operations with station-level contribution to OTP and deliverables through reviews, root cause analysis and corrective actions.
• Oversee day-to-day operational management and performance across airports/stations, leading Coordinators and supplier interfaces.
• Govern supplier delivery and cost control to contracts, including regular performance reviews and invoice validation/challenge, escalating issues via governance.
• Lead and support Coordinators and local interfaces in day-to-day operations, building competence and a high-performance culture.
• Own station-level contribution to regional OTP and operational deliverables through structured reviews and improvement tracking.
• Manage supplier delivery and airport interfaces to meet contractual obligations and standards; escalate repeat failures.
• Implement Regional Director’s tactical plans and network standards across stations; ensure adoption and measurable impact.
• Execute cost control by validating invoices and preventing leakage; escalate disputes and systemic issues.

Conoscenze

Operational management

IATA ground handling

Stakeholder management

Continuous improvement

Analytical skills

Communication skills

Team collaboration

English proficiency

Descrizione del lavoro

Norwegian Group is seeking a capable Ground Operations Manager to lead station-level operations, oversee coordinators and supplier interfaces, and ensure safe, compliant, and high-performing ground handling across stations. You will drive performance reviews, root cause analysis and corrective actions to improve OTP and operational outcomes.

The role requires proven experience with IATA ground handling standards, strong leadership and communication skills, and the ability to influence external