Customer Service Agent Copenhagen Airport

Norwegian Group; Kastrup; Remoto; DKK 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Norwegian Group is seeking an Operations Service Agent at Copenhagen Airport (CPH). Based at CPH, you will coordinate internal departments and third-party suppliers to keep everyone informed about the daily operation.

You will communicate with flight crews via VHF or ACARS to ensure they receive all necessary information for arrivals and departures at CPH, report daily operational statistics in real time, and adapt to changing operational needs.

Competenze

• Experience in an operations role within aviation/travel industry.
• Good understanding of airline/airport operations.
• Strong communication skills, both verbal and written, with individuals and groups, ensuring effective flow of information in terms of awareness and understanding.

Mansioni

• Ensuring all internal departments and external third-party suppliers are kept informed on the status of the daily operation.
• Maintaining communications with flight crew, through VHF or ACARS to ensure they have all required information for arriving / departing CPH.
• Ensuring proper loading instructions and final figures are created and sent.
• Contributing to continuous improvement, e.g. sharing improvement ideas and help implementing solutions.
• Supporting colleagues by sharing best practices and helping them when needed.
• This job description is not limiting in comparison to other duties, as the Company may consider other duties appropriate to post the position on a permanent or temporary basis.
• Based at CPH Airport but some travel may be required to support operations around the network.

Conoscenze

Aviation operations experience

Strong communication skills

Adaptability to unsociable hours

Descrizione del lavoro

Location: Kastrup, DK, 2770

Type of contract: Permanent

"Our people are the heart of Norwegian."

We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe

Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.

We have implemented an Equality Plan to safeguard a selection process without discrimination based on gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation, and other attributes.

Embracing this culture is critical to our business success and makes us stronger together.

Are you our new Operations Service Agent at Copenhagen Airport?

Main Objectives :

• Coordination of internal departments and third-party suppliers to keep everyone informed about the daily operation.
• Communication with flight crews via VHF or ACARS, ensuring they receive all necessary information for arrivals and departures at CPH Airport
• Reporting of daily operational statistics in real-time to maintain accuracy and transparency.
• Flexibility to take on additional duties as assigned by the company, which may vary depending on operational needs.

Area of Responsibility :

• Ensuring all internal departments and external third-party suppliers are kept informed on the status of the daily operation.
• Maintaining communications with flight crew, through VHF or ACARS to ensure they have all required information for arriving / departing CPH.
• Ensuring proper loading instructions and final figures are created and sent.
• Contributing to continuous improvement, e.g. sharing improvement ideas and help implementing solutions.
• Supporting colleagues by sharing best practices and helping them when needed.
• This job description is not limiting in comparison to other duties, as the Company may consider other duties appropriate to post the position on a permanent or temporary basis.
• Based at CPH Airport but some travel may be required to support operations around the network.

Competence profile (ideal) :

• Experience in an operations role within aviation/travel industry.
• Good understanding of airline/airport operations.
• Strong communication skills, both verbal and written, with individuals and groups, ensuring effective flow of information in terms of awareness and understanding.
• Ability to work effectively with peers during unsociable hours.

Authority

To be determined in accordance with delegation of authority.

Do you have any questions?