AI-Powered Technical Support Specialist

ApplyMint; Denmark; On-site; DKK 480,000 - 640,000; Full time

Benefits offered by this job

Flexible work environment

Competitive package with pension

32 vacation days + parental leave

Career growth opportunities

Coffee, snacks, lunches

Gym access and company car

Job summary

Spirii is hiring a Technical Support Specialist in Copenhagen, Denmark, bridging Customer Support and Product Engineering. You will investigate and resolve incidents across APIs, databases, and cloud services, leveraging AI tools for faster diagnostics and documentation.

You will work in a modern engineering workflow, contribute to runbooks, monitor system health, and drive automation to reduce ticket volume while maintaining strong communication with multiple teams.

Qualifications

• Strong understanding of APIs and Postman for endpoint testing.
• Proficient in SQL for querying across databases.
• Familiar with web apps, microservices, and RESTful architectures.
• Comfortable with logs and monitoring tools such as Datadog, Sentry, or CloudWatch.
• Analytical mindset with strong troubleshooting skills.
• Excellent communication to collaborate with non-technical and technical teams.
• Experience in SaaS or platform-based environments.
• Familiarity with ticketing systems (Zendesk, Jira, Linear).
• Basic Linux command line and cloud environments (AWS, GCP, Azure).
• Understanding of SDLC and CI/CD pipelines.
• Hands-on with AI assistants to accelerate debugging and documentation.
• Experience with runbook automation or scripting for repetitive tasks.

Responsibilities

• Act as the first technical escalation point for Customer Support within triage/severity framework.
• Investigate and reproduce bugs using Postman, SQL clients, and dashboards with AI-assisted queries.
• Perform data corrections, configuration updates, and log analysis within guardrails.
• Collaborate with engineering to triage issues and validate fixes against acceptance criteria.
• Write and maintain troubleshooting guides and runbooks with AI-generated drafts.
• Monitor system health and identify recurring issues for preventive measures.
• Support incident response during major outages with clear communication.
• Automate repetitive support tasks from data checks to AI-assisted summaries.

Skills

APIs

SQL

RESTful

Observability

Troubleshooting

Communication

Documentation

SaaS

Ticketing systems

Linux & Cloud

SDLC/CI-CD

AI assistants

Runbook automation

Postman

Datadog/Sentry/CloudWatch

Tools

Postman

Datadog

Sentry

CloudWatch

Zendesk

Jira

Linear

Job description

Spirii is hiring a Technical Support Specialist in Copenhagen, Denmark, bridging Customer Support and Product Engineering. You will investigate and resolve incidents across APIs, databases, and cloud services, leveraging AI tools for faster diagnostics and documentation.

You will work in a modern engineering workflow, contribute to runbooks, monitor system health, and drive automation to reduce ticket volume while maintaining strong communication with multiple teams.