AI-Powered Technical Support Specialist

Spirii; København; On-site; DKK 520,000 - 700,000; Full time

Benefits offered by this job

Flexible work

Salary + pension

Vacation days

Career growth

Office perks

Gym & company car

Impactful work

Job summary

Spirii, a Copenhagen-based e-Mobility leader, seeks a Technical Support Specialist to bridge Customer Support and Product Engineering. You’ll investigate bugs, triage incidents, and guide resolution across API, SQL, and logs, using AI to accelerate analysis and documentation.

You will work within cloud-native SaaS platforms, collaborating with cross-functional teams, writing runbooks, and automating repetitive tasks while maintaining high-quality support and speedy incident response.

Qualifications

• Strong API understanding and experience with Postman.
• Proficient in SQL across multiple databases.
• Familiar with web apps, microservices, REST.
• Experience with logging/monitoring tools.
• Knowledge of CI/CD workflows.
• Experience in SaaS or platform environments.
• Familiar with ticketing systems (Zendesk, Jira, Linear).
• Basic Linux CLI and cloud knowledge.

Responsibilities

• Act as the first technical escalation point for Customer Support.
• Investigate and reproduce bugs using Postman, SQL, dashboards.
• Perform data corrections and log analysis within guardrails.
• Collaborate with engineering to triage issues and validate fixes.
• Write and maintain troubleshooting guides using AI.
• Monitor system health and identify recurring issues.
• Support incident response during major outages.
• Automate repetitive support tasks with scripting.

Skills

APIs & Postman

SQL querying

Logs & monitoring

Cloud platforms

CI/CD pipelines

Ticketing systems

AI-assisted tooling

Communication

Tools

Postman

Datadog

Sentry

CloudWatch

Git

SQL clients

Job description

Spirii, a Copenhagen-based e-Mobility leader, seeks a Technical Support Specialist to bridge Customer Support and Product Engineering. You’ll investigate bugs, triage incidents, and guide resolution across API, SQL, and logs, using AI to accelerate analysis and documentation.

You will work within cloud-native SaaS platforms, collaborating with cross-functional teams, writing runbooks, and automating repetitive tasks while maintaining high-quality support and speedy incident response.