AI-Driven Technical Support Specialist (SaaS)

Spirii ApS; København; On-site; DKK 500,000 - 700,000; Full time

Benefits offered by this job

Flexible Work Environment

Competitive salary

32 paid vacation days

Professional development opportunities

Spirii gym access

Job summary

Spirii ApS in Copenhagen is seeking a Technical Support Specialist to bridge Customer Support and Product Engineering. This role involves investigating system issues and improving resolution processes using AI tools.

Candidates should have experience with APIs, SQL, and be familiar with using tools like Postman. A flexible work environment and competitive benefits package are provided, including 32 paid vacation days and opportunities for career growth.

Qualifications

• Strong understanding of APIs and experience using Postman.
• Proficient in SQL for data queries and validation.
• Excellent communication skills to collaborate with technical and non-technical teams.

Responsibilities

• Act as first technical escalation point for Customer Support.
• Investigate and reproduce bugs using tools like Postman.
• Write and maintain troubleshooting guides for faster resolution.

Skills

APIs

SQL

Log analysis

Communication

Troubleshooting

Education

Experience in SaaS or platform-based environments

Familiarity with ticketing systems

Tools

Postman

Zendesk

Jira

Job description

Spirii ApS in Copenhagen is seeking a Technical Support Specialist to bridge Customer Support and Product Engineering. This role involves investigating system issues and improving resolution processes using AI tools.

Candidates should have experience with APIs, SQL, and be familiar with using tools like Postman. A flexible work environment and competitive benefits package are provided, including 32 paid vacation days and opportunities for career growth.