Aftermarket Solutions Specialist

Barry-Wehmiller; Brønderslev; On-site; DKK 420,000 - 540,000; Full time

Job summary

Afinitas, a leading equipment and accessories provider with global reach, is seeking a Customer Service Representative to build lasting relationships and deliver outstanding service while proactively driving aftermarket sales across a broad geographic region. The role requires a proactive salesperson with a can-do mindset and strong collaboration across functions.

The position emphasizes quote accuracy, timely communications, and cross-functional teamwork to maximize conversions and ensure

Qualifications

• Has a technical background or a commercial education with a flair for technical sales.
• 3+ years’ sales or customer service experience, preferably within a similar or like industry.
• Fluent in Danish and English. Ability to speak German and French a plus.

Responsibilities

• Drive aftermarket sales growth by identifying, developing, and converting opportunities for wear parts, spare parts, replacement molds, upgrades, and related aftermarket solutions across the supported equipment portfolio.
• Meet or exceed aftermarket sales and performance objectives established by the Aftermarket Leader.
• Proactively engage customers to identify future needs, strengthen relationships, and promote lifecycle support solutions.
• Prepare accurate, competitive, and professional quotations in a timely manner while actively following up on opportunities to maximize conversion.
• Process quotations, orders, and related transactions accurately within company business systems.
• Provide proactive customer communication regarding quotations, lead times, order status, shipment tracking, and issue resolution to ensure an exceptional customer experience.
• Serve as a primary point of contact for customer inquiries related to aftermarket parts, molds, upgrades, and service offerings via phone, email, and other communication channels.
• Develop and maintain a working knowledge of the installed equipment base to identify and recommend aftermarket opportunities that support customer operations and equipment performance.
• Maintain effective collaboration with operations, engineering, purchasing, service, logistics, and global aftermarket colleagues to support customers and ensure efficient execution of cross-site opportunities.
• Monitor and report on quotation activity, sales opportunities, customer requirements, market trends, and competitive activity to support business growth and decision-making.
• Participate in continuous improvement initiatives that enhance response times, order accuracy, on-time delivery, customer satisfaction, and overall operational effectiveness.
• Support departmental initiatives, administrative activities, special projects, and occasional customer visits as required.
• Ability and willingness to travel periodically to customer sites via air, rail, and automobile to support business objectives, customer engagement, and proactive sales.
• Other duties as assigned.

Skills

Sales experience

Customer service

Communication skills

MS Office

LN ERP systems

Danish/English fluency

Education

Technical background

Commercial education

Tools

Microsoft Office

LN ERP systems

Job description

Afinitas, a leading equipment and accessories provider with global reach, is seeking a Customer Service Representative to build lasting relationships and deliver outstanding service while proactively driving aftermarket sales across a broad geographic region. The role requires a proactive salesperson with a can-do mindset and strong collaboration across functions.

The position emphasizes quote accuracy, timely communications, and cross-functional teamwork to maximize conversions and ensure