User Experience jobs in United States

Location: Frankfurt am Main, Germany

ING Deutschland, with over 9 million customers, is the third-largest retail bank in Germany. Working with us means more than just a job; it's an opportunity to make a difference by touching lives and striving for a positive societal and environmental impact. We maintain a start-up mentality—human, approachable, and personal, as an unbanky bank.

Are you skilled in analysis, strategic thinking, and communication? Do you have experience in process, data, and product management? Are you looking to work in a company that prioritizes its employees? If so, apply now with your resume and help us discover the best business and operational processes within our Analytics tribe.

• Utilize Celonis for process mining to analyze and improve our processes, identify inefficiencies, and develop data-driven recommendations that add real value.
• Manage product backlogs, prioritize features, and set roadmaps to guide our process mining projects.
• Monitor performance with KPIs, create process dashboards, and implement optimizations aligned with customer needs and user experience.
• Collaborate closely with stakeholders to understand needs and goals, and keep them informed with clear reports on process mining activities.
• Manage relationships with service providers (e.g., Celonis), oversee contracts, SLAs, and performance reviews, coordinate implementations and troubleshooting, and stay updated on industry trends and best practices.
• Ensure governance and compliance, implement best practices, and train colleagues and teams on Celonis-related topics.

• Degree in Business, Data Analysis, (Business) Informatics, or a related field.
• Extensive experience in process mining, process optimization/analysis, or similar roles in banking/finance.
• Strong expertise in process mining tools like Celonis, UiPath Process Mining, etc.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable recommendations.
• Focus on product development, feature prioritization, and customer satisfaction.
• Ability to lead small, interdisciplinary teams and drive change within the organization.
• Strategic approach to working with short-term product and customer feedback cycles.
• Outstanding communication and stakeholder management skills, with a passion for teamwork.
• Openness to cultural diversity in an international environment.
• Fluent in German and English, both written and spoken.

• Company pension scheme, asset-building benefits, free Deutschlandticket & Bike Leasing, company restaurant.
• Hybrid working model allowing office and remote work within legal and regulatory frameworks.
• Flexible working hours, sabbaticals, and subsidies for childcare and eldercare costs.
• Budgets for personal development, health, and a personal equipment budget for mobile working setups.