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Client: Lufthansa Innovation Hub

Location: Berlin, Germany

Job Category: Other

EU work permit required: Yes

39376fb37dbf

1

12.05.2025

26.06.2025

You will be responsible for managing the further development & ongoing operations of software platforms built by LIH by acting as the bridge between Lufthansa Group and our engineering team.

• Planning further developments: Receive business requirements from Lufthansa Group, work with our engineering team to translate business into technical requirements, work with our management team to create a formal proposal.
• Develop and maintain a prioritized backlog and roadmap for the products in collaboration with LHG and other stakeholders.
• Ensuring the delivery of planned developments: Coordinate deployment timelines with LHG and our engineering team, ensure these timelines are met through proper sprint and resource planning.
• Managing operations: Coordinate platform support by managing our support resources and ensure that support tickets are properly handled as per our service level agreements & quality standards.
• Streamline and automate the various support issues originating from customers or other stakeholders.
• Stakeholder management: Act as the contact person for all platform-related matters inside the LIH as well as within Lufthansa Group.

• Minimum of 1-2 years project management experience (or similar role) managing complex cross-functional projects in a fast-paced environment.
• Tenacious self-starter who thrives in environments characterized by volatility, uncertainty, complexity, and ambiguity where you get to utilize your resourceful and creative problem solving nature to facilitate alignment, coordination and overall project momentum through completion.
• Excellent ability to probe complex dependencies, distill project plans, and drive successful cross-team outcomes.
• Service management or operations is a valuable addition.
• Strong working knowledge of project and work stream management tools such as Jira, Notion, and Shortcut.
• Superb organizational skills and an analytical view on maximizing team productivity with a focus on value and outcomes rather than getting caught up on rigid processes.
• Excellent communication skills, both written and verbal, eager to ask questions, deeply understand business and product objectives, and communicate clearly and directly to drive alignment among both technical and non-technical stakeholders.
• Resilient determination to push projects through to completion, regardless of how priorities or deadlines may shift in a dynamic environment and rapidly evolving industry.

• Be an essential member of a smart, diverse and growing team developing solutions for the traveler of tomorrow together with one of the most iconic brands in aviation.
• An environment that values and actively fosters personal growth through sharing, mentoring and coaching.
• Experience the value of collaboration across teams and be inspired and challenged by multiple perspectives.
• The ability to make an impact and work on challenges that matter for the organization.
• Work entrepreneurially with a high degree of ownership for your topics.
• Gain deep insights into the corporate world as well as the international Travel & Mobility Tech ecosystem with a global perspective from Berlin to Singapore.
• Experience a truly unique setting in the heart of the Berlin tech ecosystem.