Westhouse Job: Sales Order Management / Auftragsabwicklung (m/f/d)

Westhouse Group; Berlin; On-site; Full time

Job description

Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

Responsibilities

• Customer Service logistic supports IC (Intercompany) customers, acts as contact person for IC topics and fosters the exchange within the IC community. Customer Service logistic supports the Global BPR and the IT in the implementation of global, standardized business processes in the area of IC.
• Key Performance Indicator (KPI): Customer Satisfaction at SfS GmbH, Actual Plan representation of 3P/IC at SfS GmbH
• Actively involved in the development of the new strategic orientation of the KB Rail IC outbound business
• IC order processing/expediting with supplying plants, coordination with internal customers
• Intercompany pricing, related system cleaning and maintenance, full management of Munich controlling price changes, creation of debits and credits, as well as price updates
• Interface with quality department -operative handling of CoC retrofits to IC customers- create free of charge delivery traceable to IC customers according to IC rules
• Interface with quality department- create credit note and invoice of the logistical and quality complains with reference to the original billing document
• Reports: stock overview and evaluation, minimization of IC inventory (control of postponements and cancellations for Intercompany customers), delivery performance, IC turnover
• Interface with shipping department - support: packing issue, missing weight, qty differences, prioritization, blocking stock issues, wrong detail in the sales orders
• Interface with customs and foreign trade department - due to the missing/incorrect master data in order to clarify & improve the shipping document
• Acute troubleshooting in the supply chain relevant processes
• Creating of intercompany turnover planning, monitoring
• Supervision, development, testing of systems supporting SC processes, preparation of documents and training of users
• All other job relevant tasks assigned by the supervisor.