Associate Care Advocate – Care Delivery

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Wider Circle is seeking a Community Health Worker to screen patients by phone, learn their needs, and refer them to appropriate health and mental health resources. You will document responses in an EHR and ensure privacy per HIPAA rules.

You will manage reminders and follow-up calls, keeping notes accurate and up to date while meeting daily and weekly goals.

Qualifikationen

• High school diploma or GED required.
• Bilingual English/Spanish strongly preferred.
• CHW certificate preferred; willing to earn via training or state certification.

Aufgaben

• Screen patients by phone using a set script to gather health information.
• Connect patients to health and mental health resources based on needs.
• Maintain accurate records in an Electronic Health Record (EHR) system per HIPAA and billing standards.
• Manage schedule, send reminders, and coordinate follow-up calls.

Kenntnisse

Bilingual English/Spanish

Phone communication

Independent work

Data entry

Time management

Ausbildung

High school diploma or GED

CHW certificate preferred

Tools

EHR system

Jobbeschreibung

Overview

• Screen Patients and Manage Intake: You will call patients and ask health-related questions using a set script. These calls usually last 15 to 20 minutes. Your goal is to make patients feel comfortable so they share honest answers.
• Connect Patients to Resources: You will ask questions to learn what each patient needs. Then you will share resources and send referrals to health and mental health services.
• Keep Accurate Records: During each call, you will type patient responses into a health records system called an Electronic Health Record (EHR). You will review and finalize your notes before the end of each workday. All records must follow federal privacy rules (HIPAA) and billing standards. You will also collect and record patient consent at the start of each call.
• Manage Your Schedule: You will keep your own daily calendar, send reminder calls to reduce missed appointments, and meet weekly goals. You will also schedule follow-up calls for patients and leave time between appointments to finish your notes.

Requirements

• Education: A high school diploma or GED is required. A degree in Human Services, Public Health, or a related field is a plus.
• Languages: Speaking both English and Spanish (or another language) is strongly preferred.
• Certification: A Community Health Worker (CHW) certificate is preferred. If you do not have one, you must be willing to earn it by attending training provided by Wider Circle and/or completing a state certification application.
• Experience: Experience in healthcare, social services, or community work is helpful but not required. You must feel comfortable speaking with many different types of people by phone. We provide full training.
• Tech Skills: Comfortable using websites and apps to enter and track data. Able to adapt in a fast-moving work environment.
• Self-Directed: Able to manage your own tasks, stay on top of notes, and meet goals without close supervision.
• Training: Willing to complete our onboarding program, which includes call practice, documentation exercises, and role-play. You must pass a final test with a score of 80% or higher.
• Background Check: Willing to complete a drug test and background check before starting.
• Physical/Logistical: You must be able to sit, stand, and walk as needed. You must see and hear well enough to speak with patients by phone and in person. You must be able to type and use multiple computer programs at once while talking.
• Internet/Workspace: You will need a strong internet connection and a quiet, private space for patient calls.