User Researcher (all genders)

UTA Edenred; Kleinostheim; Sur place; EUR 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Shopping Card worth €50 monthly

Mobile working options

Résumé du poste

A leading mobility service provider is seeking a User Researcher to join their Digital Factory team in Kleinostheim. The role involves defining user research strategies, conducting qualitative and quantitative research, and engaging stakeholders with actionable insights. Candidates should have a minimum of three years of experience in user research, strong skills in designing studies, and fluency in English and German. The company offers flexible working hours and a shopping card benefit.

Qualifications

• At least 3 years of professional experience in user research, ideally in B2B.
• Strong skills in participant recruitment and research operations.
• Fluency in English and German is required.

Responsabilités

• Define and evolve user research strategy with Product Design.
• Design qualitative and quantitative research tailored to product goals.
• Lead end-to-end research operations including interviews and testing.

Connaissances

User research methodology

Collaboration

Data synthesis

Communication skills

Agile methodology

Outils

Usability testing tools

Research software

Description du poste

Vibe with us - more than 700 colleagues across Europe are looking forward to meet you! We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short: We simplify mobility.

User Researcher (all genders)

full-time position in our Division Digital Factory in Kleinostheim near Frankfurt as soon as possible.

Your Tasks

• Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes
• Design and conduct qualitative and quantitative research tailored to product goals and user flows
• Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle
• Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples
• Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture
• Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks
• Act as a strategic partner for Product and Design, not only as a research executor

Your Profile

• At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; experience in the mobility or EV charging sector is a plus
• Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions
• Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns
• Ability to synthesize complex data into clear, eviden-ce-based recommendations and communicate findings to diverse stakeholders
• Collaborative, proactive, and hands-on leader with exceptional communication, storytelling, and problem-solving skills, thriving in fast-paced, Agile environments
• Fluent in English and German with French or Italian as a plus

What do we offer?

• Flexible working hours: The optimal compatibility of family, leisure and career is a matter of course for us.
• Shopping Card: The Ticket Plus City Card is topped up with €50 per month for all employees.
• Mobile working: Whether working from home or on site in a team, flexibility is very important to us.

Please submit your application documents in English, including your salary expectations and earliest possible start date.