Senior UX Researcher (German-speaking)

TOPdesk; Kaiserslautern; Hybrid; EUR 56,000 - 61,000; Full time

Benefits offered by this job

Permanent contract

Remote up to 50%

Holiday bonus

Mastercard benefits (tax-free)

Corporate benefits

30 days vacation

Structured onboarding & buddy system

Language learning Babbel

Udemy courses

Wellness/health perks

Bike parking / parking

Job summary

TOPdesk sucht in Kaiserslautern einen Senior UX Researcher, der plattformübergreifend mit Designern, Product Managern und Ingenieuren zusammenarbeitet. Sie leiten Forschungsprojekte, definieren Strategien und setzen Erkenntnisse in konkrete Produktentscheidungen um.

Sie bringen 5+ Jahre Erfahrung, exzellente Methodenkenntnisse und die Fähigkeit zur Mentoring von Forschern mit. Deutsch (C1) und Englisch (C1) beherrschen Sie fließend; Remote-Arbeit bis 50% möglich.

Qualifications

• 5+ Jahre Berufserfahrung in UX-Research (Mid/Senior).
• Erfolgreiche Planung und Leitung komplexer End-to-End-UX-Studien.
• Bachelor, Master oder Doktortitel in HCI, Psychologie, Design o.Ä. oder gleichwertige Praxis.
• Eigenständig mit mehreren Stakeholdern arbeiten.
• Starke Kenntnisse qualitativer und quantitativer Methoden.
• Mentoring von Forschern und Verbesserung von Forschungsprozessen.
• Einsatz von AI-Tools in den Forschungen, kritisch bewerten.

Responsibilities

• Eigenständige Gestaltung der Forschungsrichtung in Produktdomänen.
• Durchführung komplexer qualitativer und quantitativer Studien.
• Synthese von Insights zur Ableitung strategischer Produktchancen.
• Klare, umsetzbare Empfehlungen ableiten und kommunizieren.
• Zusammenarbeit mit Produktteams und Führungskräften bei Forschungsentscheidungen.
• Feedback an Junior Researchers geben und Forschungspraktiken verbessern.
• Forschungspraktiken und ResearchOps innerhalb des Teams weiterentwickeln.
• Neue Forschungsmethoden und AI-gestützte Techniken prüfen und anwenden.

Skills

UX Research

Stakeholder management

Mentoring

Research methods (qual/quant)

AI tools in research

German language (C1)

Education

HCI / Psychologie / Kognitionswissenschaften Abschluss

Tools

Survey tools

Statistische Analysen

AI Research Tools

Job description

• Compensation: EUR 5,000 - EUR 5,500 - monthly

Company Description

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For ourKaiserslautern office, we are looking for a UX Researcher.

Job Description

As a Senior UX Researcher,you'llwork across multiple product areas. You are partnering with UX Designers, Product Managers, and Engineers based in the Netherlands, Germany, and Hungary to ensure user insight drives strategic and discovery decisions.You'llwork closely with other UX Researchers and contribute to a shared research practice that spans the organization.

Ownership of research direction across one or more product domains,identifyingcritical knowledge gaps and translating them into research questions and study plans

Design and execution of complex qualitative and quantitative research independently, helping product teams understand user behaviors, needs, and pain points before solutions are defined

Synthesis of insights across multiple studies and sources toidentifybroader patterns and strategic product opportunities

Bringing clarity to the decisions that teams and leadership are making, ensuring they are grounded instrong evidenceand a clear reading of the trade-offs

Translation of findings into clear, actionable recommendations that reveal patterns and shape product direction

Collaboration with relevant product teams and management on research implications and decision trade-offs, aligning research across theproduct domain, and navigating competing stakeholder priorities

Feedback to junior researchers and other product colleagues (designers or Product Managers), reviewing their work for quality

Improvement of research practices, standards, andResearchOpsactivities within the team

Evaluation and application of new research methods and AI-supported research techniques responsibly

Regular engagement with stakeholders across product, design, and leadership to communicate findings and build organizational research maturity

Qualifications

Your profile

You have 5+ years of professional experience in UXresearch(medior/senior capacity)

You have successfully planned and led complex end-to-end UX research studies involving multiple stakeholders or user groups

You have a bachelor's, master's, or Ph.D. degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, Anthropology, Design, or a related field; equivalent practical research experience is also accepted

You work independently on complex research challenges involving multiple studies and stakeholders

You have strong command of both qualitative and quantitative research methods and know when and how to apply them

You are skilled at synthesizing findings across studies to surface broader patterns and strategic product opportunities

You bring clarity to complex decisions and can help teams and leadership act confidently on evidence

You have experience mentoring researchers or improving shared research practices and workflows

You integrate AI tools into research workflows where they improve efficiency without reducing research quality, and critically evaluate AI-generated outputs before incorporating them into findings

You bringstrong communicationskills and can present findings clearly to both direct teams and wider audiences

You have a proactive mindset and a drive for continuous improvement in research practice

Fluency in German (C1 level or higher) is required, as you will conduct UX research and communicate directly with German-speaking customers and stakeholders

You are fluent in English (C1 level), enabling effective collaboration across our international teams

Nice to have:

Foundational UX research training or certification,e.g.Nielsen Norman Group (NN/g), UXPA, or CPUX

You are fluent in Dutch

Additional Information

• Job security:Permanent employment contract
• Remote work:Option to work up to 50% remotely
• Compensation:Holiday bonus, special payments, monthly tax-free benefits in the form of a Mastercard, corporate benefits
• Flexible working models:Full-time and part-time positions, flexible working hours
• Vacation:30 days of annual leave
• Onboarding:Comprehensive onboarding program and structured training with a dedicated buddy
• Family friendliness:Flexible parental leave arrangements, family-friendly leadership, support for caregiving responsibilities
• Culture:Informal “du” culture, open and collaborative work environment in an international setting
• Development:Individual training opportunities, language learning platform Babbel, and e-learning platform Udemy
• Health & well-being:OpenUp, Wellhub, and in-office massages
• Mobility:Free parking, bicycle parking, bike leasing, and a public transport ticket

You can find a complete list of our benefits here .

If you have any questions, your contacts Fabienne Even and Michelle Dhom will be happy to assist you via email [e-mail] by phone at [phone].
Please note that this email address is intended exclusively for inquiries – applications cannot be submitted through it.