User Researcher (all genders)

Edenred Group; Kleinostheim; On-site; USD 59,192 - 82,869; Full time

Benefits offered by this job

Monthly shopping card worth €50

Flexible working hours

Mobile working flexibility

Job summary

A leading mobility service provider in Europe seeks a User Researcher to define research strategies and manage user research operations. The ideal candidate has over 3 years of experience in user research within B2B or tech environments. Proficiency in English and German is essential and experience in the mobility or EV charging sector is a plus. This full-time role allows for flexibility in working hours, with a hybrid model and competitive benefits including a monthly shopping card.

Qualifications

• At least 3 years of professional experience in user research.
• Expertise in designing qualitative and quantitative studies.
• Strong skills in research operations and user research tools.

Responsibilities

• Develop user research strategy in collaboration with design and management.
• Conduct qualitative and quantitative research tailored to product goals.
• Manage end-to-end research operations including usability testing.

Skills

User research

Qualitative research

Quantitative research

Participant recruitment

Agile methodologies

Communication skills

Job description

User Researcher (all genders) page is loaded## User Researcher (all genders)remote type: Hybrid/Partially Remotelocations: Germany - Kleinostheimtime type: Full timeposted on: Posted Todayjob requisition id: JR018897Vibe with us - more than 700 colleagues across Europe are looking forward to meet you! We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short: We simplify mobility.**User Researcher (all genders)**full-time position in our Division Digital Factory in Kleinostheim near Frankfurt as soon as possible.**Your tasks:*** Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes* Design and conduct qualitative and quantitative research tailored to product goals and user flows* Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle* Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples* Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture* Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks* Act as a strategic partner for Product and Design, not only as a research executor **Your profile:*** At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; experience in the mobility or EV charging sector is a plus* Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions* Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns* Ability to synthesize complex data into clear, eviden-ce-based recommendations and communicate findings to diverse stakeholders* Collaborative, proactive, and hands-on leader with exceptional communication, storytelling, and problem-solving skills, thriving in fast-paced, Agile environments* Fluent in English and German with French or Italian as a plus* Flexible working hours: The optimal compatibility of family, leisure and career is a matter of course for us.* Shopping Card: The Ticket Plus City Card is topped up with €50 per month for all employees.* Mobile working: Whether working from home or on site in a team, flexibility is very important to us.Please submit your application documents in **English**, including your **salary expectations** and **earliest possible start date**.Your contact person:**Mira Kuhn** / Senior Talent Acquisition Specialist [e-mail] [phone]**Apply now and Vibe with us !**We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.