TUI Service Support Rep | Czech or Polish Speaking | Work Abroad

TUI; Deutschland; Hybrid; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance

Accommodation provided

Return flights included

Company iPad issued

Visa/work permit guidance

Structured training program

Language lessons

Job summary

TUI Group is seeking digitally savvy Service Support Reps to craft unforgettable moments for customers in Germany this summer. You’ll blend digital and in-person service to welcome and engage travellers, ensuring smooth interaction across the team.

Ideal candidates are fluent in English with another European language; Polish or Czech plus English is a strong fit. We value adaptability, intercultural collaboration, and a proactive service mindset.

Qualifications

• EU/UK passport or eligibility to work in EU
• Willingness to relocate for the summer season
• Fully conversational in English; Polish or Czech plus English is ideal

Responsibilities

• Create moments for customers through digital and face-to-face interactions.
• Monitor and coordinate customer cases with the Customer Contact Centre and destination teams.
• Provide timely support and clear communication throughout the holiday experience.
• Support airport operations when required.
• Handle high-profile cases and disruptions with calm, professional service.

Skills

English

Polish

Czech

Job description

Ready to turn your passion for travel into an adventure? We're looking for digitally savvy, people-loving Service Support Reps to create unforgettable moments for our customers.

If you've got an EU or UK passport, you're willing to relocate for the summer season, and you speak English (plus ideally another European language), then keep reading!

ABOUT OUR OFFER

• Attractive Package: Enjoy a competitive monthly take-home net salary of 1005€.
• Learning & Development: Paid training days, plus free access to the TUI Learning Hub and language lessons to help you grow your skills.
• Health Insurance & Accommodation: Private health insurance with Allianz or Sanitas, plus accommodation with your own private bedroom and all bills covered.
• Community & Purpose: Get involved in meaningful charity and sustainability initiatives through the TUI Care Foundation, with access to the WeCare Team and a 24/7 Wellbeing Hub.
• We've got the essentials covered: We'll arrange your return flights, company iPad and uniform, plus we'll cover the costs and guide you through VISA / work permits, background and/or medical checks.
• Career Growth: Seasonal or permanent contracts available, with optional winter opportunities and tailored career development pathways.
• Broaden Your Network: Collaborate with international colleagues, work on global projects, and gain valuable intercultural experience.

ABOUT THE JOB

• You'll create special moments for our customers through both digital and face-to-face interactions, making them feel welcome and valued whilst building a strong connection with each one.
• Monitoring and coordinating customer cases in collaboration with our Customer Contact Centre and destination teams, you'll help ensure a smooth and consistent customer experience.
• We're looking for someone who'll help ensure customers receive timely support and clear communication throughout their holiday experience.
• You'll support airport operations when required.
• Staying flexible and adapting to changing situations, you'll effectively manage challenging scenarios and provide crucial support for high-profile cases, hospitalisations and service disruptions such as flight delays.
• Ensuring customers receive the care and assistance they need, you'll provide face-to-face support when required.

ABOUT YOU

• You're dedicated to making our customers happy, going above and beyond to create unforgettable experiences.
• As a quick learner, you're ready to master the technology and tools needed for the role, embracing feedback and excelling at managing online customer queries with efficiency, professionalism and a customer-focused approach.
• You thrive in fast-paced and dynamic environments, using strong organisational and multitasking skills to manage a variety of customer interactions and responsibilities.
• Proactively identifying and resolving issues creatively before they escalat
• You communicate clearly and effectively, both face-to-face and online, adapting your style to suit different situations, keeping interactions positive, and feeling confident presenting in front of an audience.
• Fully conversational in Polish or Czech, plus English.
• Driving license is mandatory and you must be at least 21 years old.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We're committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.