TRICARE Beneficiary Services Representative - Baumholder, Germany

Leidos LLC; Baumholder; Presencial; EUR 29.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Descripción de la vacante

Leidos in Baumholder, Germany, seeks a TRICARE Beneficiary Services Representative (BSR) to support active-duty members and families. You will verify enrollments, manage PCM updates, provide guidance on TRICARE resources, and assist with claims and education for beneficiaries in person or by phone.

Responsibilities include conducting briefings, data entry of daily activities, escalating complex issues, and ensuring HIPAA compliance.

Formación

• Requires a High School diploma or GED.
• U.S. Citizenship.
• SOFA/Command-Sponsored dependent status.
• Eligible to obtain ADP ITIII clearance.
• 3+ years of customer service experience.

Responsabilidades

• Verify Benefits & Enrollment using DOES and MHS Genesis.
• Update PCM changes per MTF guidelines.

Conocimientos

Fluent in English

Microsoft Office

Presentation skills

Independent worker

Organizational skills

Time management

Detail orientation

Educación

High School diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Make a Difference – Join Our Leidos TRICARE Team in Baumholder, Germany!

Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR). This essential role supports active‑duty military members and their families and offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

What You’ll Do

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of PHI, and complete Leidos training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command‑Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP ITIII clearance (Non‑Sensitive Position, Tier1)
• 3+ years of customer service experience

Essential Skills

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self‑starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care
• Medical or clinical environment
• MHS Genesis or civilian healthcare systems, medical claims

Salary

Annual salary for this specific position is $32,000. The program is not able to negotiate that. With a position in Germany, you are also eligible for an annual foreign service premium in the amount of $3,500.00.

Pay Range: $31,850.00 - $57,575.00.

Benefits

• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

Securing Your Data

Leidos will never ask you to provide payment‑related information at any part of the employment application process. Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment‑related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.