TRICARE Beneficiary Services Representative FLOATER - Vilseck, Germany

Leidos LLC; Vilseck; On-site; EUR 31,000 - 38,000; Full time

Job summary

Leidos is seeking a customer service professional in Germany to manage enrollment, claims support, and PCM updates while traveling 25-75% across the EA region. You will guide beneficiaries on TRICARE resources and ensure accuracy in health benefits data.

The role requires U.S. citizenship, SOFA status, and ability to obtain ADP IT III clearance. Strong communication skills and a proactive, independent work style are essential.

Qualifications

• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience
• Willing and able to travel to multiple sites 25-75% of the time

Responsibilities

• Travel 25-75% for coverage across EA region.
• Verify Benefits & Enrollment using DOES and MHS Genesis.
• Update PCM per MTF guidelines.
• Provide guidance on TRICARE resources, benefits, enrollment and claims.
• Assist with basic claims status updates.
• Lead informational briefings for events (in/out processing, maternity, pre-separation/retirement).
• Record daily activities and OHI data in systems.
• Assess and escalate complex issues as needed.
• Maintain HIPAA confidentiality and complete required training.
• Collaborate remotely and train new team members.

Skills

English fluency

MS Office

Presentations

Clear communication

Independent work

Organizational skills

Attention to detail

Travel readiness

Education

High school diploma or GED

Tools

DEERS

DOES

MHS Genesis

Job description

What You'll Do:

• Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience
• Willing and able to travel to multiple sites 25-75% of the time

Essential Skills:

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas:
  • U.S. military healthcare delivery system or civilian managed care
  • Medical or clinical environment
  • MHS Genesis or civilian healthcare systems, medical claims

SALARY:

The annual salary for this specific position is $34,500 and the program is not able to negotiate that.
* With a position in Germany, you are also eligible for an annual foreign service premium in the amount of $3,500.00.

Pay Range:

Pay Range $31,850.00 - $57,575.00

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits:

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Commitment and Diversity:

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.