Training & Field Support Specialist (m/f/d)

Personio; Stockach; Remote; EUR 55.000 - 68.000; Vollzeit

Zusammenfassung

Global Clearance Solutions Germany GmbH in Stockach, Germany is seeking a Training & Field Support Specialist to provide worldwide technical support for mine clearance systems, deliver customer training, and assist in field service and product support.

The role involves working with Engineering, Technical Support, and Production to ensure reliable operation and continuous product improvement, with travel up to 80% and English & German language proficiency required.

Qualifikationen

• Completed vocational training in a technical field like Mechatronics, Agriculture machinery, Construction machinery, Electronics, or similar.
• Several years of experience in technical service, maintenance, repair, or field support.
• Experience delivering technical training or customer training is advantageous.
• Strong troubleshooting skills and a structured, independent working style.
• Customer-focused mindset with excellent communication and presentation skills.
• Willingness to travel internationally (up to 80%).
• Very good written and spoken German and English.

Aufgaben

• Perform maintenance, repair, and commissioning of our systems at customer sites worldwide.
• Diagnose technical issues and provide on-site troubleshooting and support.
• Deliver technical training for customers, partners, and internal teams.
• Support prototype assembly, factory overhauls, and product improvements.
• Collaborate with Engineering on technical clarifications and spare parts inquiries.
• Plan and participate in international service assignments and field trials.
• Document service activities, training sessions, and technical findings to support continuous product improvement.

Kenntnisse

Mechatronics

Troubleshooting

Field service

Technical training

Customer communication

Office 365

Travel readiness

Ausbildung

Vocational training in Mechatronics/Engineering

Experience in technical service/maintenance

Tools

MS Office 365

Jobbeschreibung

Training & Field Support Specialist (m/f/d)

Full-time

Who we are

Global Clearance Solutions (GCS) is a Switzerland-based provider of integrated technological and operational solutions for explosive threat mitigation. Founded in 2015, the company develops and deploys mission ready systems while delivering end to end clearance services for landmines, ERW and IEDs across humanitarian, military and commercial sectors. With German engineering, a multinational expert team and operations in more than 30 countries, GCS reduces explosive risks, restores safe land usage and enables secure movement as a full‑solution provider.
As a Training & Field Support Specialist, you will provide worldwide technical support for our mine clearance systems and play a key role in customer training, field service, and product support. Working closely with Engineering, Technical Support, and Production, you will help ensure the reliable operation and continuous improvement of our products while supporting customers around the globe.

Your Responsibilities

• Perform maintenance, repair, and commissioning of our systems at customer sites worldwide
• Diagnose technical issues and provide on-site troubleshooting and support
• Deliver technical training for customers, partners, and internal teams
• Support prototype assembly, factory overhauls, and product improvements
• Collaborate with Engineering on technical clarifications and spare parts inquiries
• Plan and participate in international service assignments and field trials
• Document service activities, training sessions, and technical findings to support continuous product improvement

Your Profile

• Completed vocational training in Mechatronics, Agricultural or Construction Machinery, Electronics, or a comparable technical field
• Several years of experience in technical service, maintenance, repair, or field support
• Experience delivering technical training or customer training is an advantage
• Strong troubleshooting skills and a structured, independent working style
• Customer-focused mindset with excellent communication and presentation skills
• Proficiency in Microsoft Office 365 applications
• Willingness to travel internationally (up to 80%)
• Very good written and spoken German and English

We offer you

An opportunity to actively shape the future of our globally operating company and further develop your career. We offer flat hierarchies, a pleasant working atmosphere, flexible working arrangements, and attractive compensation. You can also benefit from various employee programs such as Hansefit, JobRad, Corporate Benefits, internal networking opportunities, and more.

Your Location

Global Clearance Solutions Germany GmbH
Production site in Germany
Hardtring 12
78333 Stockach
gcs.ch