Training Consultant

Jobtailor; Deutschland; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Training Specialist to deliver end-user and superuser sessions for IntusCare’s product suite. You will conduct engaging trainings, tailor sessions to client workflows, and provide hands-on go-live support across multiple sites.

Ideal candidates have 1–3 years’ experience in training or healthcare operations, with strong facilitation and communication skills. Travel for onsite training is required, approximately two weeks per month.

Qualifikationen

• Bachelor’s degree preferred in Healthcare Administration, Education/Training, Technology, or related field.
• 1–3 years of experience in training, client education, customer success, or healthcare operations.
• Strong facilitation and communication skills, with the ability to simplify complex workflows.
• Experience in healthcare, EMR/EHR systems, or PACE operations strongly preferred.
• Excellent organization, time management, and client service skills.
• Ability to travel for onsite training and go-live support at least 2 weeks per month.

Aufgaben

• Deliver end-user and superuser training across IntusCare’s product suite, both virtually and onsite.
• Conduct training sessions that are clear, engaging, and tailored to each client’s workflows and operational needs.
• Support clients during go-live weeks, providing hands-on assistance and reinforcing best practices.
• Prepare training materials, agendas, demonstrations, and scenarios to ensure effective sessions.
• Serve as a trusted training resource to clients throughout their implementation journey.
• Assist in identifying knowledge gaps, workflow challenges, or areas where retraining may be needed.
• Partner with the Implementation team to maintain alignment on training timelines, readiness, and client progress.
• Escalate concerns or risks to leadership as appropriate.
• Maintain a strong understanding of IntusCare products, including navigation, workflows, and core functionality.
• Stay current with product updates and enhancements to ensure accurate and up-to-date training content.
• Document client training progress, attendance, and outstanding follow-up items.

Kenntnisse

Facilitation

Communication

Organization

Travel readiness

Ausbildung

Bachelor’s degree

Tools

EMR/EHR systems

Jobbeschreibung

Responsibilities

• Deliver end‑user and superuser training across IntusCare’s product suite, both virtually and onsite.
• Conduct training sessions that are clear, engaging, and tailored to each client’s workflows and operational needs.
• Support clients during go‑live weeks, providing hands‑on assistance and reinforcing best practices.
• Prepare training materials, agendas, demonstrations, and scenarios to ensure effective sessions.
• Serve as a trusted training resource to clients throughout their implementation journey.
• Assist in identifying knowledge gaps, workflow challenges, or areas where retraining may be needed.
• Partner with the Implementation team to maintain alignment on training timelines, readiness, and client progress.
• Escalate concerns or risks to leadership as appropriate.
• Maintain a strong understanding of IntusCare products, including navigation, workflows, and core functionality.
• Stay current with product updates and enhancements to ensure accurate and up‑to‑date training content.
• Document client training progress, attendance, and outstanding follow‑up items.

Requirements

• Bachelor’s degree in Healthcare Administration, Education/Training, Technology, or related field preferred.
• 1–3 years of experience in training, client education, customer success, or healthcare operations.
• Strong facilitation and communication skills, with the ability to simplify complex workflows.
• Experience in healthcare, EMR/EHR systems, or PACE operations strongly preferred.
• Excellent organization, time management, and client service skills.
• Ability to travel for onsite training and go‑live support at least 2 weeks per month.