Technical Support Specialist (SaaS | SQL)

Jobgether; Germany; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote work from Poland

Hands-on production experience

Broad tech exposure

Career development

Problem solving

Cross-functional collaboration

Autonomy

Job summary

Technical Support Specialist (SaaS | SQL) is sought for a remote role based in Germany. You will troubleshoot production issues across databases, applications, and infrastructure in a live SaaS environment, using SQL for diagnostics and working with Azure, SQL Server, .NET, and Angular.

You will communicate with enterprise clients, collaborate with engineering, monitor production environments, and contribute to documentation and processes.

Qualifications

• 3+ years of professional technical support experience in SaaS or software environments.
• Strong SQL skills for data investigation, diagnostics, and root-cause analysis.
• Experience providing production application support for web-based services.
• Ability to troubleshoot across databases, applications, and networks with a methodical approach.
• Experience accessing and troubleshooting remote environments (RDP or similar).
• Excellent technical communication in English to explain complex issues to clients and internal teams.

Responsibilities

• Troubleshoot production issues across database, application, and infrastructure layers in a live SaaS environment.
• Use SQL queries to investigate system behavior and support root-cause analysis.
• Maintain system performance by identifying bottlenecks and monitoring production environments.
• Support enterprise clients by communicating findings and coordinating troubleshooting activities.
• Collaborate with engineering teams to escalate and resolve advanced issues.
• Monitor production environments with logging and diagnostic tools to ensure stability.

Skills

SQL

SaaS

Technical support

Production support

English communication

Remote access

Tools

Jira

SQL Profiler

Power BI

Monitoring/logging tools

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist (SaaS | SQL) based in Germany.

We are looking for an experienced Technical Support Specialist to troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment. In this remote role, you will support enterprise clients operating business-critical systems where reliability, performance, and data accuracy are essential. You will use your SQL expertise to investigate production issues, identify root causes, and help maintain stable, high-performing services. Working closely with technical client stakeholders and engineering teams, you will go beyond traditional customer support to solve challenging technical problems. You will gain hands‑on exposure to Microsoft technologies, including Azure, SQL Server, .NET, and Angular. This opportunity is ideal for a proactive problem‑solver who wants to deepen their technical expertise and grow toward senior support, DevOps, or engineering‑focused roles.

Accountabilities

• Troubleshoot production issues: Investigate and resolve technical problems across database, application, and infrastructure layers in a live SaaS environment.

• Use SQL for diagnostics: Write and execute SQL queries to investigate system behavior, identify data inconsistencies, troubleshoot incidents, and support root‑cause analysis.

• Maintain system performance: Identify performance bottlenecks, monitor production environments, and take proactive steps to prevent issues from escalating.

• Support enterprise clients: Communicate directly with technical client stakeholders to understand issues, explain findings, and coordinate troubleshooting activities.

• Collaborate with engineering teams: Escalate complex cases, provide clear technical information, and work with engineers to investigate and resolve persistent or advanced issues.

• Monitor and maintain production environments: Use monitoring, logging, and diagnostic tools to identify potential problems and support the stability and reliability of business‑critical systems.

• Improve internal processes: Strengthen technical documentation, share troubleshooting knowledge, and contribute to more effective support workflows during quieter periods.

• Work across a broad technology stack: Support systems involving Microsoft Azure, SQL Server, .NET, Angular, remote servers, and third‑party integrations.

• Investigate integrations and related issues: Help troubleshoot systems involving single sign‑on (SSO), payment platforms, reporting tools such as Power BI, and related technologies.

Requirements:

• Professional technical support experience: At least 3 years of experience in technical support within a SaaS or software environment is essential.

• Strong SQL skills: Proven ability to write SQL queries, investigate production data, troubleshoot database issues, and work confidently with live systems.

• Production application support: Experience supporting web‑based applications in production environments, ideally where availability and reliability are critical.

• Cross‑layer troubleshooting: Ability to investigate technical issues across databases, applications, and networks, using a structured approach to identify root causes.

• Remote server experience: Comfortable accessing and troubleshooting remote environments using Remote Desktop Protocol (RDP) and similar tools.

• Technical communication: Strong English communication skills and the ability to explain complex technical issues clearly to clients and internal teams.

• Initiative and ownership: A self‑starter who takes responsibility for investigations, works independently, and proactively identifies opportunities to resolve or prevent problems.

• Preferred qualifications:

  • French and/or Spanish language skills.

  • Experience with Microsoft technologies such as .NET, IIS, and Azure.

  • Exposure to Level 2 (L2) or Level 3 (L3) support and production support operations.

  • Familiarity with single sign‑on protocols and technologies, including SAML and OAuth.

  • Experience collaborating with distributed teams in a remote working environment.

  • Familiarity with tools such as Jira, SQL Profiler, monitoring and logging platforms, and reporting solutions such as Power BI.

Benefits:

• Fully remote work: Work remotely from Poland while collaborating with clients and colleagues in a distributed environment.

• Hands‑on technical experience: Gain direct exposure to production databases, live systems, and complex technical troubleshooting.

• Broad technology exposure: Develop practical experience across Azure, SQL Server, .NET, Angular, and enterprise integrations.

• Career development opportunities: Build a strong technical foundation for progression into senior support, DevOps, or engineering‑adjacent roles.

• Meaningful problem‑solving: Move beyond basic support tasks to investigate root causes, improve performance, and contribute to system reliability.

• Cross‑functional collaboration: Work directly with technical client stakeholders and engineering teams on challenging, real‑world issues.

• Autonomy and ownership: Join a lean, collaborative team that values initiative, accountability, and practical contributions.

• Process improvement: Contribute to better documentation, monitoring practices, and internal support processes.

We appreciate your interest and wish you the best!