Aftersales Manager

Chery Commercial Vehicle; Frankfurt; Vor Ort; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

Chery Commercial Vehicle seeks an experienced Aftersales Manager to lead service workshop, body shop, and parts operations for our B2B clients in Germany. You will drive parts sales, maximize workshop utilization, and ensure top-tier customer satisfaction while meeting financial targets.

The role requires 3–5 years in aftersales management, strong German language skills (C1/C2) and a solid understanding of DMS systems. A Master Craftsman or Technician degree is highly desirable.

Qualifikationen

• Minimum 3–5 years of experience in aftersales management within automotive or commercial vehicle industry.
• Native or business-fluent German (C1/C2); English is a plus.
• Proficient in dealer management systems (DMS) – experience with ADP, Dextra, SAP is a strong advantage; proficient in MS Office.

Aufgaben

• Oversee daily operations of the service workshop, body shop, and parts warehouse.
• Manage workshop capacity planning, technician scheduling, and workflow efficiency to minimize vehicle downtime for customers.
• Ensure all work complies with manufacturer standards, safety regulations, and German TÜV requirements.
• Achieve aftersales revenue and profitability targets (KPIs: labor sales, parts margin, warranty recovery).
• Prepare budgets, control costs, and analyze financial reports to identify growth opportunities.
• Manage warranty claims processing with manufacturers to ensure maximum recovery.
• Act as the main point of contact for key fleet customers regarding service issues, maintenance contracts, and repair planning.
• Proactively contact customers to schedule maintenance and address potential issues.
• Resolve customer complaints swiftly and professionally.
• Lead, mentor, and motivate a team of service advisors, master technicians, and parts specialists.
• Conduct performance reviews and identify training needs.
• Oversee parts inventory levels to ensure high availability while minimizing carrying costs.
• Coordinate with the parts manager to optimize stock based on the local fleet population.

Kenntnisse

Leadership

German language

English

Customer service

DMS

Workshop processes

Problem solving

Ausbildung

Kfz-Meister

Techniker

Betriebswirt

Tools

DMS

SAP

MS Office

Jobbeschreibung

Since our establishment in 1997, Chery has been a pioneering force in China's automotive industry. With a steadfast commitment to independent innovation, we've earned a strong reputation for delivering high-quality vehicles and mobility solutions worldwide.With products exported to over 80 countries and regions, Chery has been the No.1 Chinese brand in export volume for 21 consecutive years.Join us as we continue to drive innovation, shape the future of mobility, and exceed expectations in the global automotive market. Connect with us for the latest news, career opportunities, and industry insights.

About the Job

We are looking for an experienced and customer-focused Aftersales Manager to lead our service and parts operations. In this critical role, you will be responsible for maximizing workshop utilization, driving parts sales, ensuring top-tier customer satisfaction, and achieving financial targets for the aftersales department. You will bridge the gap between the sales team and the workshop, ensuring a seamless experience for our B2B clients.

Responsibilities

Operational Leadership:

• Oversee daily operations of the service workshop, body shop, and parts warehouse.
• Manage workshop capacity planning, technician scheduling, and workflow efficiency to minimize vehicle downtime for customers.
• Ensure all work complies with manufacturer standards, safety regulations, and German TÜV requirements.
• Achieve aftersales revenue and profitability targets (KPIs: labor sales, parts margin, warranty recovery).
• Prepare budgets, control costs, and analyze financial reports to identify growth opportunities.
• Manage warranty claims processing with manufacturers to ensure maximum recovery.

Customer Relationship Management:

• Act as the main point of contact for key fleet customers regarding service issues, maintenance contracts, and repair planning.
• Proactively contact customers to schedule maintenance and address potential issues.
• Resolve customer complaints swiftly and professionally.

Team Management:

• Lead, mentor, and motivate a team of service advisors, master technicians, and parts specialists.
• Conduct performance reviews and identify training needs (e.g., high-voltage systems, new truck models).

Parts & Inventory:

• Oversee parts inventory levels to ensure high availability while minimizing carrying costs.
• Coordinate with the parts manager to optimize stock based on the local fleet population.

Qualifications

Experience: Minimum 3-5 years of experience in aftersales management within the automotive or commercial vehicle industry. Dealership experience is highly preferred.

• Industry Knowledge: Strong technical understanding of commercial vehicle systems. Knowledge of workshop processes and warranty procedures.
• Language Skills: Native or business-fluent German (C1/C2) is mandatory. Professional English is a plus.
• Software: Proficient in dealer management systems (DMS) – experience with [e.g., ADP, Dextra, SAP] is a strong advantage. Proficient in MS Office.
• Soft Skills: Strong leadership abilities, customer‑centric mindset, excellent organizational skills, and a hands‑on mentality.
• Certification: "Kfz-Meister" (Master Craftsman) or "Techniker" (Technician) degree is highly desirable, or a Betriebswirt with relevant experience.
• License: Valid EU driving license.

Required Skills

• Proven leadership in aftersales or service management (Automotive/Commercial Vehicles required).
• Fluent German (mandatory); English is a plus.
• Deep understanding of workshop processes, parts logistics, and customer service in a B2B environment.
• "Kfz-Meister" or "Techniker" preferred, or equivalent managerial experience.
• You are a problem-solver who leads by example and keeps calm under pressure.

Preferred Skills

• Experience as a Service Advisor or Workshop Manager in the Vehicle sector.
• Strong commercial acumen combined with technical knowledge.
• A network within the regional logistics and transportation industry.