Technical Success Manager

Zscaler; Deutschland; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

Time off

Parental leave

Retirement plan

Education reimbursement

In-office perks

Job summary

Zscaler is seeking a Technical Success Manager in Germany. You will guide customers post-sales, ensuring adoption and success of Zero Trust Exchange solutions while collaborating with internal teams.

Remote role based in Germany, you’ll build strategic relationships with customer stakeholders, manage escalations, and share best practices to maximize outcomes in AI-driven security deployments.

Qualifications

• Native or bilingual German language proficiency is required.
• Foundational understanding of AI/ML technologies and experience positioning AI-driven solutions.
• 3+ years in a customer-facing role such as Solutions Delivery or Customer Success.
• 3+ years in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.
• Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS.

Responsibilities

• Build and nurture relationships with key customer stakeholders to align objectives with Zscaler goals.
• Offer technical guidance and best practices to develop customized strategies for Zscaler integration.
• Provide technical expertise and leadership to manage complex escalations and coordinate resolutions.
• Identify adoption insights and develop risk mitigation plans with cross-functional teams.
• Contribute to intellectual capital by creating playbooks and best practices for the team.

Skills

German language

AI/ML understanding

Customer-facing experience

Cloud services architectures

HTTP/SSL/TLS/DNS knowledge

Communication skills

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for a Technical Success Manager to join our team. This is a remote role based in Germany, reporting to the Manager of Technical Success Management in the Customer Success department. You will guide customers through their Zero Trust journey as the central post‑sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.

What You’ll Do (Role Expectations)

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high‑level strategy and hands‑on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback‑knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking For (Minimum Qualifications)

• Native/bi‑lingual German language proficiency
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI‑driven solutions to optimize outcomes within your functional domain
• 3+ years of experience in a customer‑facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
• 3+ years of experience in Cloud Services Architectures, Web‑based Security, Networking, or Infrastructure Solutions
• Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS
• Strong communication and presentation skills with the ability to influence internal and external decisions

What Will Make You Stand Out (Preferred Qualifications)

• Experience advising customers on leveraging AI‑powered security analytics and machine learning to proactively detect threats, assess risks, and optimize policy enforcement
• Deep background in Cloud and Networking Security technologies such as SD‑WAN, MPLS, SWG, DLP, VPNs, and CASB

Remote

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.