Technical Success Manager

Zscaler, Inc.; Deutschland; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Time off plans

Parental leave options

Retirement options

Hybrid working model

Job summary

Zscaler, Inc. in Germany is seeking a Technical Success Manager to guide customers through the Zero Trust journey after deployment, maximizing adoption of Zscaler's security solutions.

This remote role reports to the Manager, Technical Success Management within the Customer Success Organization and emphasizes building relationships, mitigating risks, and driving outcomes. You will collaborate with Sales, Support, and Product teams to deliver a seamless customer experience and enable customers to

Qualifications

• Foundational understanding of AI/ML technologies and related applications.
• 5+ years in customer-facing roles with technical and account-management mix.
• Experience troubleshooting network issues with basic diagnostic tools.
• Knowledge of HTTP, SSL/TLS, FTP, DNS and OSI model.

Responsibilities

• Guide customers through their Zero Trust journey post-sale.
• Act as central contact to maximize solution adoption and value realization.
• Build relationships, conduct reviews, and identify growth opportunities.
• Collaborate with Sales, Support, and Product teams for a seamless experience.
• Proactively mitigate risks and provide actionable recommendations.

Skills

AI/ML fundamentals

Customer-facing experience

Network troubleshooting

ISO/OSI protocols knowledge

Education

Bachelor's degree in CS/IT or related field

Tools

Ping

Traceroute

MTR

SAML

LDAP

OAuth

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role We are looking for a Technical Success Manager to join our team. This is a remote role based in Germany reporting to the Manager, Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.

What you’ll do (Role Expectations)

Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction

Build relationships with stakeholders, conduct reviews, and identify growth opportunities

Anticipate challenges, provide proactive recommendations, and mitigate risks

Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices

Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

5+ years of experience in customer-facing roles with a blend of technical expertise and account management, including product feature implementations and best-practice adoption

Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR

Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

Experience utilizing AI-powered customer success platforms or predictive analytics tools to proactively identify customer adoption risks, anticipate technical escalations, and optimize retention strategies

Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations

In-depth understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth

#LI-MP1

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

At Zscaler, we value diversity, equity, inclusion and belonging. We invite you to voluntarily respond to the question(s) below to help us measure the effectiveness of our outreach and recruitment. Responding is entirely voluntary and will not impact your application process. All responses will be kept confidential and handled in accordance with applicable privacy laws. Thank you for helping us create a more inclusive workplace.