Technical Service Representative (m/w/d)

Sherwin-Williams; Wuppertal; On-site; EUR 55,000 - 66,000; Full time

Benefits offered by this job

Company Car

Bonus up to 10%

Work-Life Balance

Career Opportunities

Ongoing Training and Support

Job summary

Sherwin-Williams is seeking a Technical Sales Representative (m/w/d) in Germany to support Area Sales Managers by engaging prospective customers and providing technical support to Key, New and Existing accounts. The role emphasizes coatings expertise, on-site and remote troubleshooting, and cross-functional collaboration.

Responsibilities include field audits, product trials, training, and maintaining strong customer relationships while traveling to customer sites and production facilities.

Qualifications

• At least 5 years of experience in technical support for coating products, preferably in the wood industry.
• Good understanding of and experience in the Italian Industrial Wood coatings market
• Strong knowledge of application processes, surface preparation, and finishing systems.
• Ability to troubleshoot technical issues on-site and remotely, providing effective and timely solutions.
• Excellent customer-facing and communication skills, with the ability to explain technical concepts clearly.
• Experience in supporting sales teams and collaborating cross-functionally (R&D, production, quality).
• Proven ability to manage customer relationships and handle complaints or claims professionally.
• Good understanding of industry standards, regulations, and safety requirements related to coatings.
• Strong problem-solving skills and a proactive, results-oriented approach.
• Ability to hand-spray all major coatings technologies
• Experience of working with automatic colour-matching systems
• Availability to travel frequently to customer sites and production facilities.

Responsibilities

• Ensures customer quality and service expectations are met.
• Supports customers with plant audits, trouble-shooting, general technical support and process development.
• Eliminates or reduces customer complaints.
• Helps achieve or exceed sales and margin goals.
• Helps increase volume growth.
• Communicates competitive information, new products and selling issues to Automotive Sales Managers
• Communicates extended product knowledge in wood, metal and plastics technology.
• Attends coatings seminars and trade shows pertinent to Automotive sales/marketing.
• Manages product trials at designated customer facilities.
• Supports national accounts specifications approval process.
• Maintains contact with laboratory on current technical issues.
• Works closely with the laboratories.
• Assists with equipment installation and various line or equipment modifications/adjustments.
• Conducts technical training seminars at customers’ facilities.
• Evaluates product complaints and decides the best way to resolve problems.
• Assists customers in preparing paint specifications to meet product applications.
• Troubleshoots on-line technical problems such as correcting batches and formulation of products.
• Advises customers of product line changes and improvements.
• Maintains expertise in product finishes equipment use and surface preparation.
• Assists customers with product inventory control/re-ordering.
• Trains customers on product knowledge and application methods.
• Assists Area Sales Managers by preparing samples, panels, etc. for presentations.
• Maintains customer technical service issues on file for follow-up.
• Other duties as assigned.

Skills

Coatings knowledge

On-site troubleshooting

Customer communication

Cross-functional collaboration

Spray application knowledge

Color-matching systems

Education

Chemistry-related degree or diploma

Tools

Color matching systems

Job description

Job Description

The Technical Sales Representative (m/w/d) is responsible for assisting the Area Sales Managers with calling on prospective customers/target accounts and evaluating and providing technical support to Key, New and Existing account customers.

Responsibilities

• Ensures customer quality and service expectations are met.
• Supports customers with plant audits, trouble-shooting, general technical support and process development.
• Eliminates or reduces customer complaints.
• Helps achieve or exceed sales and margin goals.
• Helps increase volume growth.
• Communicates competitive information, new products and selling issues to Automotive Sales Managers
• Communicates extended product knowledge in wood, metal and plastics technology.
• Attends coatings seminars and trade shows pertinent to Automotive sales/marketing.
• Manages product trials at designated customer facilities.
• Supports national accounts specifications approval process.
• Maintains contact with laboratory on current technical issues.
• Works closely with the laboratories.
• Assists with equipment installation and various line or equipment modifications/adjustments.
• Conducts technical training seminars at customers’ facilities.
• Evaluates product complaints and decides the best way to resolve problems.
• Assists customers in preparing paint specifications to meet product applications.
• Troubleshoots on-line technical problems such as correcting batches and formulation of products.
• Advises customers of product line changes and improvements.
• Maintains expertise in product finishes equipment use and surface preparation.
• Assists customers with product inventory control/re-ordering.
• Trains customers on product knowledge and application methods.
• Assists Area Sales Managers by preparing samples, panels, etc. for presentations.
• Maintains customer technical service issues on file for follow-up.
• Other duties as assigned.

Qualifications

Required

• At least 5 years of experience in technical support for coating products, preferably in the wood industry.
• Good understanding of and experience in the Italian Industrial Wood coatings market
• Strong knowledge of application processes, surface preparation, and finishing systems.
• Ability to troubleshoot technical issues on-site and remotely, providing effective and timely solutions.
• Excellent customer-facing and communication skills, with the ability to explain technical concepts clearly.
• Experience in supporting sales teams and collaborating cross-functionally (R&D, production, quality).
• Proven ability to manage customer relationships and handle complaints or claims professionally.
• Good understanding of industry standards, regulations, and safety requirements related to coatings.
• Strong problem-solving skills and a proactive, results-oriented approach.
• Ability to hand-spray all major coatings technologies
• Experience of working with automatic colour-matching systems
• Availability to travel frequently to customer sites and production facilities.

Preferred: Bachelor’s degree or High School diploma in Chemistry or related field

What we Offer

• The established salary range for this position is 55,000 EUR - 66,000 EUR
• Bonus up to 10%
• Company Car
• Work-Life Balance: We value your personal time and well-being.
• Career Opportunities: Grow within a truly international business.
• Ongoing Training and Support: Continuous learning and development opportunities.

Pay Transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

As part of our commitment to fairness and transparency, we are now sharing the salary ranges that underpin our existing pay framework. These ranges have been in place for some time and are used to guide consistent, objective pay decisions based on factors such as role scope, skills, experience, and external market data. Employees may be positioned at different points within a range based on factors including experience, performance, and tenure in role. We encourage open conversations with managers to better understand individual positioning and development opportunities.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.